Revenue Recovery Officer I

The Job

San Bernardino County is recruiting for Revenue Recovery Officers I to work in a fast-paced, high-volume collections environment and using a variety of methods to collect delinquent revenues due the County. Revenue Recovery Officers I manage large caseloads of delinquent accounts and investigate, analyze, and determine the best course of action to resolve debt; establish payment schedules; appear in court; interpret court orders and laws to ensure compliance; and recommending court action as needed. Current vacancies exist at Arrowhead Regional Medical Center. The eligible list established from this recruitment will be used to fill current and future vacancies as they occur throughout the County. For more detailed information, please refer to the Revenue Recovery Officer I job description. Applications are also being accepted for Revenue Recovery Officer Trainee and Revenue Recovery Officer II which requires a separate application. The eligible list established by this recruitment may also be used to fill vacancies in the San Bernardino County Fire Protection District. Applicants will be asked to indicate their availability and preference for referral to the different agencies in the Supplemental Questionnaire. The San Bernardino County Fire Protection District is a separate entity from San Bernardino County, and as such, compensation and benefits for their positions are set forth in a different compensation plan.

The salary for San Bernardino County Fire Protection District (Revenue Recovery Officer I (Fire) is $25.55 - $35.25 hourly (range N25)). For additional details, refer to the Fire Auxiliary Services Unit MOU (Download PDF reader) and Benefits Summary.

EXCELLENT BENEFITS To review job-specific benefits, refer to: Summary of Benefits and Memorandum of Understanding (MOU).

CONDITIONS OF EMPLOYMENT Travel: A valid California Class C Driver License may be required to carry out the essential job-related functions of this position. Mileage reimbursement and proof of automobile liability insurance must be maintained. Pre-Employment Process: A successful background check, including credit, is required prior to assignment. Sponsorship: San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

Minimum Requirements

CANDIDATES MUST MEET THE FOLLOWING REQUIREMENT: EXPERIENCE - Must possess one (1) year of full-time experience collecting on a large caseload of delinquent accounts for a governmental or third-party collection agency, hospital, or closely related environment. Primary duties MUST include full-time responsibility initiating and receiving collection calls, investigating financial information to determine debtor's ability to pay, applying skip tracing techniques, and recommending and expediting legal action. Qualifying experience includes collecting on one or more of the following: government debt, medical bills, credit card, unsecured/secured retail debt, OR personal loans. Note: Accounts receivable collections experience is not considered qualifying. All work experience must be clearly detailed and demonstrated on the application AND supplemental questionnaire to ensure qualifications are properly considered (resumes are not reviewed). All information must be current and up to date.

Desired Qualifications

The ideal candidate will have experience in a high-volume collection environment, an understanding of collection processes and feel comfortable interacting with the public in order to successfully collect on delinquent accounts. The ideal candidate's background for the Auditor-Controller/Treasurer Tax Collector includes knowledge and understanding of the Fair Credit Reporting Act, Fair Debt Collections Practices Act, legal codes, court procedures, precedents, current laws, and government regulations pertaining to the collection of delinquent accounts (i.e., unsecured/secured debt, personal loans, medical bills, or government debt). The ideal candidate will be a self-assured and persuasive individual with excellent interpersonal and public contact skills, have the ability to successfully handle conflicts, multi-task, work well under pressure, have experience handling a high volume of delinquent accounts, and public sector collections experience. Experience utilizing multiple on-line skip tracing resources for the purposes of debt collection and substantial experience in determining appropriate course of action in case management is highly desired. The ideal background for Arrowhead Regional Medical Center includes practical knowledge with health insurance billing forms, utilization review, governmental and health plan billing requirements and reimbursement methodologies. Additionally, experience with various insurance payors including Commercial, Managed Care, Worker's Compensation, Medicare, and Medi-cal is also highly desired. Bilingual Skills (Spanish/English) and Computer Skills are highly desirable and should be noted on the application. Candidates who wish to be considered for bilingual (Spanish/English) positions must indicate bilingual skills on the application and pass the Spanish Bilingual Test. Bilingual compensation is available; additional testing may be required.

Selection Process

Examination Procedure: There will be a competitive evaluation of qualifications based on a review of the Application and Supplemental Questionnaire; therefore, it is to your advantage to provide as much relevant and detailed work experience as possible, as resumes will not be reviewed in lieu of the application materials. Application Procedure: Complete and submit the online employment application and supplemental questionnaire as soon as possible as this recruitment may close at any time. To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application as soon as possible. Applicants will be automatically logged out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted, you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application. If you require technical assistance, follow this link to review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, dedicated to ensuring equal employment opportunities for all employees and applicants. ADA Accommodation: If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans' Preference: Eligible veterans, their spouses, or widows/widowers who are not current County employees may receive additional Veterans' Preference points. For details and instructions on how to request these points, please refer to the Veterans' Preference Policy. (All Veterans Preference documentation (originals not required) must be submitted within 48 hours of submitting your application.) For important details about the employment and application process, including helpful tips, review the links below: Employment Hiring Process Information SBC LevelUp - The Hiring Journey Guide to Completing a County Job Application