Human Resources Manager

Human Resources Manager

At Consumer Cellular, recruiting is human. Every application is reviewed by a real member of our Talent Acquisition team because we believe the people behind the rsum matter just as much as what's on it. All official communication from Consumer Cellular will come from a @consumercellular.com email address or through our verified texting platform, which will only be used to schedule interviews. We will never ask for personal and financial information during the recruiting process. If you receive outreach that doesn't match these criteria, please do not engage and feel free to verify directly at talentacquisition@consumercellular.com.

The Human Resources Manager is responsible for performing HR-related duties on a professional level and works closely with senior operations and HR leadership. This position carries out responsibilities in the following functional areas: absence management (ADA/FMLA), employee relations and investigations, training, employee engagement programs, performance management, onboarding, policy implementation, workers compensation and safety, unemployment, and general employment law compliance. This position also manages a team of HR support personnel (HR Coordinator, HR Generalist) so management skills are needed. You will need to reside within 50 miles of our Corporate Headquarters in Scottsdale, AZ as this role has the option of hybrid or onsite.

What You Will Do:

• Facilitate the onboarding and exiting process for all employees.
• Respond to inquiries regarding organization's policies, procedures, and benefits.
• Assist with managing employee leave of absence programs and ADA accommodation requests.
• Investigate and resolve employee relations issues.
• Manage unemployment and workers' compensation claims.
• Maintain confidential employment data, health records, and electronic data utilizing HRIS database.
• Partner with Operations Team to build a high-performance, people?focused culture that drives business results.
• Protect the interests of employees and the company in accordance with company Human Resources policies and all applicable employment standards and legislation.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or related field or equivalent work experience.
• Demonstrate knowledge of state and federal employment laws.
• Broad range HR generalist experience.
• Experience working in an environment with a high number of hourly employees (call center, manufacturing, health care, etc.) is strongly preferred.
• Ability to assess and identify causes of workplace issue and mediate conflict or make recommendations for resolution of conflicts.
• Knowledge of Payroll systems and Time & Attendance systems a plus.
• ADP experience, preferred.
• Proficient in Microsoft Excel, Word, Outlook, and Internet Explorer.
• Ability to maintain confidentiality required.
• Ability to relate and communicate with all levels of employees through excellent listening and communication skills that engender trust and support.
• PHR, SPHR, or SHRM certification preferred.

About Consumer Cellular: Founded in 1995, Consumer Cellular is the first wireless provider unapologetically built for Americans 50+. An approved wireless partner of AARP, Consumer Cellular is trusted by more than 4 million subscribers for affordable plans, popular phones and devices, and great nationwide coverage, all backed by top-rated, 100% U.S. based customer support. Based in Scottsdale, AZ, with 3,000 employees in company locations throughout the U.S., Consumer Cellular has earned recognition as the most awarded wireless brand for customer service. The company has been honored as #1 in customer service in its industry numerous times and, in 2024, ranked #1 in network coverage and customer satisfaction among wireless carriers by American Customer Satisfaction Index (ACSI). Additionally, the company has been featured 12 times on the Inc. 5000 list of the fastest-growing privately held U.S. companies.

Pay & Benefits Data (in accordance with the Equal Pay and Opportunities Act) Minimum Salary: $71,400 Maximum Salary: $100,800 This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Our Talent Acquisition team are able to answer any additional questions you may have as you move through the selection process. As part of our Total Rewards package, Consumer Cellular, Inc. offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, and emotional wellbeing.

Competitive base pay with potential for shift differential, overtime and bonus pay Medical insurance (98% company-paid for full-time employee only coverage) Dental and Vision insurance (100% company-paid for full-time employee only coverage) 401(k) company match of 100% up to 6% of your pay Discounted Consumer Cellular wireless phone plan for employees Paid Time Off (PTO) available following a 30-day waiting period* 6 company-paid holidays plus 16 hours of floating holiday accrual per year Flexible Spending Accounts (FSA) for health care and dependent care expenses Life and AD&D insurance equal to 1x your annual earnings (100% company-paid) Long-Term Disability insurance (100% company-paid) Employee Assistance Program (100% company-paid) Education reimbursement Employee rewards program *Accrue up to 40 hours in 1st year for hourly positions and up to 120 hours for salaried positions. Pre-employment background check and drug screen is required.