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Qureos Inc
Customer Service RepresentativeQureos Inc • Columbus, United States
Customer Service Representative

Customer Service Representative

Qureos Inc • Columbus, United States
13 days ago
Job type
  • Full-time
Job description


Job Overview


Aflac Incorporated is seeking a dedicated and professional Customer Service Representative to join our team in Columbus, Georgia, United States. This is a Full-Time position where you will serve as a vital first point of contact for our valued policyholders. The ideal candidate will be a compassionate and effective communicator, committed to providing an exceptional level of service and support. You will play a crucial role in upholding our organisation's commitment to being there for our customers when they need us most, ensuring their enquiries are handled with efficiency and care.



Responsibilities


  • Serve as the primary point of contact for customers, handling inbound enquiries via phone, email, and other communication channels.
  • Provide accurate, valid, and complete information by using the right methods and tools.
  • Effectively investigate and resolve customer issues and complaints with a high degree of professionalism and empathy.
  • Guide policyholders through the claims process, ensuring they have a clear understanding of the steps involved.
  • Process policy amendments, payments, and other customer requests with precision and in a timely manner.
  • Maintain detailed and accurate records of all customer interactions and transactions in our systems.
  • Collaborate with internal teams to manage complex customer cases and ensure seamless resolution.
  • Adhere to all company policies, procedures, and regulatory compliance standards.

Qualifications


Essential Qualifications:

  • Proven experience in a customer-facing service role.
  • Exceptional verbal and written communication and interpersonal skills.
  • Strong active listening, problem-solving, and analytical abilities.
  • A high level of empathy, patience, and professionalism.
  • Proficiency in using computers and standard office software.
  • The ability to work effectively in a fast-paced, team-orientated environment.
  • Excellent organisational skills and a keen eye for detail.




Desirable Qualifications:

  • Previous experience within the insurance or financial services industry.
  • Familiarity with CRM (Customer Relationship Management) software.
  • A degree from an accredited university or college is considered an asset.




Benefits


In addition to a dynamic and supportive work environment, we offer a competitive compensation and benefits package.


  • A competitive hourly wage of $18.00 - $30.00 USD, commensurate with experience.
  • Comprehensive health, dental, and vision insurance options.
  • Generous paid time off and holiday entitlement.
  • Opportunities for continuous professional development and career advancement within the organisation.
  • A robust retirement savings plan to help you prepare for the future.


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Customer Service Representative • Columbus, United States

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