Associate II (Instructional Systems Design)

About CONSTANTCONSTANT is an award-winning emergency and crisis management firm dedicated to making the world a safer place. We provide an innovative and welcoming environment where talented professionals make meaningful impacts within supportive and flexible work arrangements.Position Summary & Key ResponsibilitiesAs an Associate II, you'll plan, budget, and execute multi-workstream efforts by effectively delegating, establishing trust with clients, and serving as a strong leader and manager. Your primary focus will be on the development and/or revision of training courses and related instructional materials. To be successful in this role, you'll need to excel in four key areas:Project Work:Oversee training development projects, reviewing content for adherence to technical specificationsProduce high-quality deliverables based on contractual and internal process requirementsManage multiple workstreams simultaneously, effectively managing time and available resources to deliver courses on time without sacrificing qualityEstimate level of effort for proposed course revisions, proactively communicating and mitigating any deviations to stay within allotted training budgetUse technology-including automations and AI-responsibly and effectively to increase efficiency, quality, and team coordination while not substituting human judgement.Client Relationship Management:Lead client communications on assigned courses, communicating proactively and professionally to align expectations and maintain trustMaintain a high standard of client satisfaction by ensuring timely, high-quality, and error-free work that aligns with client needsAnticipate client needs and help shape project approaches that support long‑term client successSubject-Matter Expertise:Apply instructional systems design and adult learning expertise to increase interactivity among assigned courses and strengthen learning outcomesLeverage project management skills to manage deadlines, anticipate risk, and practice effective time managementDevelop and apply functional knowledge of Federal emergency management roles to support training development, working with government and contractor SMEsSupport capability growth by training others, sharing best practices, and mentoring early-career team membersLeadership and Culture:Manage multiple project team members by aligning expectations, building processes, balancing workloads, and ensuring 360-degree feedback that is timely, candid, and supportiveManage other team members as assigned, serving as a mentor, ensuring clear expectations across workstreams, advising on performance and growth, and managing administrative tasks like timesheets and formal performance managementmunicate project risks and challenges and recommend thoughtful solutionsPractice emotional intelligence: listening to understand, adapting communication styles, and demonstrating respect for differing perspectivesEvery CONSTANT team member is expected to proactively contribute to our positive and collaborative culture by upholding our core values of integrity, service, quality, team, and gratitude.Must-Have QualificationsBachelor's degree or equivalent experience7+ years of experience in professional service delivery; a master's degree may substitute for experience2+ years experience working as a government contractor directly managing client interactions and satisfaction4+ years of Project Management experience (managing multiple priorities & competing deadlines as well as cross functional teams)Proficiency in e-learning tools such as Articulate.2-4 years of supervisory experience3-5 years of on-the-ground Instructional systems design experienceExcellent communication, writing, and facilitation skillsMust reside in one of the following states: AL, CA, CO, DC, FL, GA, IL, MD, MI, MO, NC, NJ, NM, NY, OH, PA, TN, TXProficiency in MS 365 suiteAbility to travel approximately 20%Ability to pass Federal background investigationsNice-To-Have QualificationsDirect experience with the Federal Emergency Management Agency (FEMA) and/or emergency management-specific training and curriculum developmentProject Management Professional (PMP) certificationCertified Emergency Manager (CEM)What We OfferMeaningful work on a high-performing teamOpportunities to grow with a rapidly expanding companyWelcoming, collaborative, and flexible work environmentComprehensive benefits package including healthcare, retirement plans, bonuses based on company and individual performance, and flexible paid time offCONSTANT is an Equal Opportunity Employer and welcomes applications from all qualified individuals. Employment decisions are based solely on job-related factors without regard to race, color, religion, sex, national origin, age, disability, or any other status protected by law.