Unit Coordinator - Progressive Care Unit

Administrative Support Role

At Lowell General Hospital / Tufts Medicine, we're saving lives, building careers, and reimagining healthcare. Ready to grow with us?

Job Profile Summary

This role focuses on providing administrative and business support to the organization in order to achieve operational goals. In addition, this role focuses on performing the following General Administration duties: Produces documents, collects, records, sorts and files information, handles mail, prepares routine reports, makes travel arrangements, arranges appointments, responds to inquiries, data entry, and operates office equipment. An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a "hands on" environment. The majority of time is spent in the delivery of support services or activities, typically under supervision. An experienced level role that requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education. Works under moderate supervision, problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures, and communicates information that requires some explanation or interpretation.

Job Overview

This position coordinates the flow of patient activity and information on the unit/practice areas, based upon currently approved policies and procedures recognized by the hospital. This role, under the direction of clinical leadership, performs a variety of clerical duties, is a liaison to all departments, and is a communication link between patient care, customer service, and the unit. Oversees the work of other unit secretaries within the department/unit.

Job Description

Minimum Qualifications:

1. High school diploma or equivalent

2. Two (2) years of related experience in a hospital or healthcare setting

Hours: Full-Time / Days or Evenings / 32 hours a week / EOW

What We Offer:

Competitive salaries & benefits

403(b) retirement plan with hospital match

Opportunities for growth

Tuition reimbursement

Free on-campus parking

Preferred Qualifications:

1. Three (3) years of related experience in a hospital or healthcare setting

2. Some college or an Associate's degree in a related field of study

Duties and Responsibilities:

The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned.

1. Remains in constant communications with admissions on the status of all patients including transfers, admissions, discharges, bed changes, bed cleaning request, and possible changes through the shift.

2. Responsible for review of bed assignments and relaying this information to clinical staff.

3. Receives, greets and directs patients, visitors, physicians, and hospital personnel arriving on or calling a patient care unit in a manner consistent with service excellence expectations and hospital standards of behavior.

4. Initiates, assembles and maintains patient charts on the assigned unit in appropriate, functional order according to hospital policy. Files pertinent data in appropriate patient's record. Prepares charts for Medical Records upon discharge.

5. Prepares and maintains medical records, in accordance to hospital standards and policy, including labeling patient name on admission forms, filing all paperwork in medical record, sorting EKG's, x-rays, pathology reports, operative notes, progress notes, consultations, etc., for current, discharged, and transferred patients.

6. Labels patient names and updates bed boards, bedside charts, and computer information, including diet, condition, allergies, height and weight of new and current patients.

Physical Requirements:

1. Frequent sitting, occasional standing or walking, and lifting of 10-15 lbs.

2. Requires manual dexterity using fine hand manipulations for computer keyboard operation.

3. Requires ability to see computer screen, and reports.

4. Requires ability communicate visually, verbally and audibly with healthcare personnel.

Skills & Abilities:

1. Excellent communications skills including interpersonal, phone, and written

2. Excellent organizational skills required. Utilizes time effectively, prioritizing appropriately.

3. Able to work with detailed, confidential material and to work independently.

4. Working knowledge of computer systems such as Microsoft Word, Excel and Outlook.

5. Familiarity with medical terminology is preferred.

6. Maintains sensitivity, maturity and flexibility in coping with difficult situations.

7. Able to work with all levels of staff in different departments, physicians, patients, vendors, and the community.

8. Extensive knowledge of medical terminology to enable effective communication and support duties such as transcribing medication orders.

9. Demonstrates problem solving and decision making skills.

About Lowell General For more than 125 years, Lowell General has served the Greater Lowell community with pride. We balance the first-rate care of a premier medical center with the warmth of a three-time Magnet-recognized community hospital. As a member of our team, you'll join over 3,000 dedicated care providers to offer complete, connected care, when and where patients need it most.

Pay rates shown are estimated by and do not reflect the actual rates of Tufts Medicine. A Tufts Medicine Recruiter will work with every individual applicant personally to review their experience and work history, expedite interviews with Hiring Managers, and calculate fair and equitable wages. Apply today and start the process for your next exciting career opportunity!

The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals.

Pay Range:

$18.81 - $23.51