Talent.com
Burlington Stores
Customer Experience Lead - Full TimeBurlington Stores • Surprise, AZ, United States
Customer Experience Lead - Full Time

Customer Experience Lead - Full Time

Burlington Stores • Surprise, AZ, United States
4 days ago
Salary
$16.15 hourly
Job type
  • Full-time
  • Part-time
Job description

Full-Time Customer Experience Lead

If you want an exciting job with one of the largest off-price retailers in the nation, join the Burlington Stores team as a Full-Time Customer Experience Lead!

As a Customer Experience Lead, you'll play a key role in delivering a positive and engaging shopping experience for our customers. You'll help drive front-end operations, support associates during your shift, and ensure the sales floor is organized, stocked, and ready to serve our customers.

This is a hands-on leadership role where you'll work closely with store leadership to keep operations running smoothly while modeling Burlington's core values and customer-first mindset.

What You'll Do

  • Lead by example to deliver excellent customer service across the store
  • Support and coordinate daily front-end operations, including checkout flow and line management
  • Direct associates during your shift, adjusting priorities to meet business needs
  • Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.)
  • Help resolve customer concerns and escalate issues when needed
  • Ensure workload tasks, recovery, and merchandising standards are completed
  • Perform opening and/or closing duties as assigned
  • Support proper scheduling of breaks and front-end coverage
  • Troubleshoot routine register or transaction issues to minimize service disruptions
  • Partner with store leadership to identify and address service or execution opportunities
  • Assist with merchandise flow and maintain organization in stock and support areas
  • Reinforce company policies, safety standards, and operational procedures

What We're Looking For

  • A strong customer service mindset with a passion for helping others
  • Ability to lead, coach, and motivate associates in a fast-paced environment
  • Strong communication and problem-solving skills
  • Ability to stay organized and adjust priorities quickly
  • Team-oriented with the ability to build positive working relationships
  • Attention to detail and commitment to operational accuracy
  • Flexibility to work a schedule that includes nights, weekends, and holidays

Experience: 1+ years of retail experience preferred (off-price, big box, or specialty retail environments are a plus)

Come join our team. You're going to like it here! You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.

Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Base Pay: $16.15 per hour

Create a job alert for this search

Customer Experience Lead - Full Time • Surprise, AZ, United States

Similar jobs

Delivery Driver - No Experience Needed

DoorDashCashion, AZ, United States

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a var... Show more

 • Promoted

Consumer Insights Analyst

Earn HausLitchfield Park, Arizona, United States
Full-time +1

We are urgently seeking people interested in taking market research studies for well known brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Ear... Show more

 • Promoted

Shift Lead

Regis CorporationLitchfield Park, AZ, United States
Full-time

Supercuts is one of the industry's most recognized salon brands.We offer outstanding development and training, with special emphasis on technical skills, have an established career path for those w... Show more

 • Promoted

Paid Online Survey Participant - No Experience

Clubshop | USAvondale, Arizona
Full-time

Discover The System Surveoo That’s Helping Newbies Earn Daily.Turn your free time into daily earnings by answering simple surveys.No product or tech skills needed.Join For Free And Start Earn... Show more

Guest Experience Lead

McDonald'sGlendale, AZ, United States
Full-time

Guest Experience LeaderFlexible scheduling with a side of always feeling valued.A job at McDonald's offers a job combo that fits YOU.PERKS & Benefits:Competitive pay between $15.Employee discounts ... Show more

 • Promoted

Shift Leader

Panda Restaurant GroupGoodyear, AZ, US
Full-time

Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Panda’s mission alive in our restaurants by supporting management in creating food with passion,... Show more

Lead - Floor Operations

Sam's ClubLitchfield Park, AZ, United States
Full-time +1

Lead - Floor OperationseComm Fulfillment Services #30006600 N Sarival Ave Litchfield Park, AZ 85340-9703CP-3000-11001$24.Full timeShift may start between 3:00am - 10:30am Must be at least 18 years ... Show more

 • Promoted

Estrella Falls - Team Leader

Harkins TheatresGoodyear, AZ, United States
Full-time

We offer competitive pay and great benefits for Team Leaders including free movies, a fun work environment, flexible hours, incentive programs, advancement opportunities, 401K match and other great... Show more

 • Promoted

Lead Analyst, Corporate FPA

Liberty UtilitiesLitchfield Park, AZ, United States
Full-time

Litchfield Park, AZ, US, 85340 Tyler, TX, US, 75703 Tahoe Vista, CA, US, 96148 Merrick, NY, US, 11566 Londonderry, NH, US, 03053 Downey, CA, US, 90241 Joplin, MO, US, 64801 Bryson, TX, US, 76427 Ga... Show more

 • Promoted

Operations Lead - FT

At Home StoresPeoria, AZ, United States
Full-time

The Operations Lead (OL) reports to the Operations Manager and supports store processes and an active selling culture by ensuring that all aspects are maintained to documented company standards des... Show more

 • Promoted

Full-Time Assistant Manager

TorridGoodyear, AZ, United States
Full-time

At Torrid, we celebrate every shape, every size, and every curve of our customer.Our Torrid stores offer an exciting, one-of-a-kind, amazing experience for not just our customers, but our employees... Show more

 • Promoted

AFS Training / Quick Reaction Team Manager (Level 5)

NavstarLitchfield Park, AZ, United States
Part-time +1

Join the Lockheed Martin Aeronautics team to be part of the Aeronautics Field Sustainment (AFS) Interim Contractor Support (ICS) Core Team supporting F-35 Maintenance activities across the full spe... Show more

 • Promoted

Sales Lead-ANN

KnitWell GroupPeoria, AZ, United States
Part-time

As a Sales Lead, you're a key team member who supports and role models excellent customer experiences.Your focus is on delivering personalized customer experiences and providing guidance and suppor... Show more

 • Promoted

Shift Lead

SupercutsLitchfield Park, AZ, US
Full-time

Supercuts is one of the industry’s most recognized salon brands.We offer outstanding development and training, with special emphasis on technical skills, have an established career path for those w... Show more

WORK-FROM-HOME Customer Product Support - $25-$45 per hour - No Experience

GL1Goodyear, Arizona
$25.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Data Entry Product Support - $45 per hour - No Experience

GL Inc.Avondale, Arizona
$45.00 hourly
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Continuous Improvement Leader

Schneider ElectricGoodyear, AZ, United States
Full-time

Supply Chain Performance Leader.Schneider Electric has an opportunity to join our Goodyear, Arizona team.As Supply Chain Performance Leader, you'll oversee and improve manufacturing processes to en... Show more

 • Promoted

Capriottis Shift Lead

Capriotti's Sandwich ShopGlendale, AZ, United States
Full-time

Shift LeadCapriotti's Sandwich Shop is a fast-growing fast casual restaurant brand with more than 100 locations nationwide and exciting plans for continued expansion.We're known for our award-winni... Show more