Security Supervisor

Hourly Wage Range: $24.00 – $28.00 per hour

Join Archer Hotel Napa as a Security Supervisor, playing a pivotal role in directing our security protocols, managing incident response, and maintaining the highest standards of safety for our guests and colleagues.

Archer Hotel Napa, a distinctive boutique hotel nestled in downtown Napa, Archer Hotel Napa offers guests an indulgent experience with 183 luxurious rooms and suites, many featuring private balconies. Our amenities include the vibrant Sky & Vine Rooftop Bar, Water Deck, Rooftop Spa, Fitness Studio, and over 22,000 sq. ft. of versatile indoor and outdoor event spaces. As a AAA Four Diamond, Forbes Travel Guide Recommended property, we pride ourselves on thoughtful touches and local discoveries, consistently earning top rankings on trusted review sites.

Security Supervisor | JOB DESCRIPTION

LodgeWorks is actively hiring for a Security Supervisor

Who we are

LodgeWorks is a privately held hotel development and management company. While our name isn’t on the hotels themselves, our extraordinary culture is at the heart of our 18 hotels — including our award-winning Archer Hotel boutique collection and our portfolio of other great brands with familiar names, such as Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn and Hampton Inn.

We’re thrilled to be considered industry innovators with a rich 35+ year history. Yet, what we are most proud of is the strong family culture we have developed and maintained while growing to 950+ employees nationwide. At LodgeWorks, hospitality is more than just the industry in which we work; it defines everything we do. Maybe it’s because we’re grounded in Midwestern hospitality (our home office is in Wichita, Kansas, while our hotels are scattered across the U.S.). Or maybe it’s because we actively work to make hospitality (with each other, our guests, our clients and partners) the foundation upon which everything is built.

Job overview

The Security Supervisor guides the daily functions of the department to ensure the protection of property assets, employees, guests and property. This position maintains logs, certifications and documents required by law, as well as standard operating procedures. The Loss Prevention Manager trains staff in established emergency procedures and implements accident and fire prevention procedures. The position focuses on ensuring guest and employee satisfaction and safety.

Your day-to-day

• Patrol the interior and perimeter of the hotel and the property to observe and identify potential safety risks, security risks and undesirable conditions.
• Respond to emergency situations, including but not limited to safety hazards, fires, medical emergencies and threats to life and property.
• Assist the Director of Engineering in administering fire prevention programs and emergency preparedness.
• Comply and promote LodgeWorks standards and regulations to encourage safe and efficient hotel operations.
• Deploy security staff to effectively monitor and protect property assets.
• Attend pre- and post-convention meetings to understand group needs and gather critical information to communicate to agents.
• Schedule the team based on forecasted hotel and restaurant occupancy levels.
• Initiate preliminary investigations into incidents, documents and reports to supervisor.
• Conducts hazard and risk assessments at the property to include quarterly OSHA and safety audits, incident tracking and the hazard abatement process.
• Maintain regular attendance in compliance with LodgeWorks standards as required by scheduling, which varies according to hotel needs.
• Write reports and ensure accuracy of necessary documentation as needed.
• Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner.
• Defuse guest disturbances and escort from the property if necessary.
• Complete required shift reports and maintain confidentiality of all loss prevention documents.
• Monitor and distribute visitor and vendor access to the property by distributing visitor badges.
• Develop monthly and quarterly checklists for all equipment and locations to ensure full functionality.
• Check alarm, safety and fire alarm systems and closely monitor the security of building doors, service areas, delivery areas and grounds.
• Assist hotel management in emergency situations by knowing all hotel safety procedures and leading and directing guests and associates to safety.
• Oversee the AED and first-aid program for guests and employees.
• Follow proper key control guidelines in loss prevention and in the property.
• Assist with traffic control and any guest disturbances in bar and restaurant areas.
• Provide means for obtaining necessary medical attention on a timely basis.
• Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain all certifications and licenses as required by company, local and federal standards.
• Assist in any other task or duties as requested by management.

Who you are

• A team player with a heart for hospitality.
• Customer-focused, with guests, clients and employees at the forefront of your thinking.
• Nimble and able to adapt to change quickly.
• Committed to sharing and togetherness and value the family mindset of our organization.
• Aware that a good reputation is a huge asset to a hotel and committed to being a representative of that great reputation.
• An excellent communicator.
• Naturally curious and value listening to solve problems.
• Comfortable following directions, guidelines and work objectives.
• Capable of exerting up to 40 pounds of force occasionally.
• Capable of standing for an entire shift or for an extended amount of time.
• Capable of reaching overhead, utilizing both hands, leaning over, stooping and kneeling.
• A plus: Practiced, with two years' related experience in Loss Prevention or the hospitality industry.
• A must: Eager to be part of a great work culture and team.

Benefits

We are proud to offer competitive wages and the following benefits for full-time employees:

• PTO
• Hotel and restaurant discounts available at select LodgeWorks properties
• Health, vision and dental benefits
• 401(k) plans with matching contributions
• Paid holidays
• Short-term and long-term disability (company sponsored)
• Referral bonuses
• Flexible spending accounts

LodgeWorks is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.