Talent.com
Reflow
Customer Success ManagerReflow • Chicago, Illinois, US
Customer Success Manager

Customer Success Manager

Reflow • Chicago, Illinois, US
30+ days ago
Job type
  • Full-time
  • Part-time
Job description

Customer Success

$80k – $150k • 0.0% – 0.4%


We’re building Reflow, a workforce and workflow intelligence platform that helps teams improve performance with a deep understanding of how we work. Partners get excited after the first demo, now we need someone who can turn that spark into adoption, retention, and growth.


What you’ll do

  • Own the customer journey: setup, onboarding, adoption, and long-term success.
  • Shorten time-to-value: Move customers from demo → value quickly.
  • Capture and structure customer feedback: Be the voice of the user in product and engineering decisions.
  • Assist the contract process with new partners, working closely with our legal team to keep things smooth and fast.
  • Build strong relationships that lead to expansions and renewals.
  • Create and refine the playbook: Onboarding processes, success metrics, touchpoints.
  • Partner with founders on GTM experiments and jump into “whatever’s needed” as we scale.


Who you are

  • Entrepreneurial: Former founder, early employee, or operator who thrives in ambiguity.
  • Analytical skills: Technical, finance, economics or product background
  • Customer-facing pro: You know how to excite, guide, and close.
  • Sharp communicator: Written, verbal, and human.
  • Curious and strategic: You dig into workflows, uncover pain, and use insights to shape product and company direction.
  • Methodical: You keep yourself, your customers, and your teammates on track by creating clear templates and playbooks.


Bonus Points

  • Background in B2B SaaS, enterprise software, or data-heavy products
  • Familiarity with analytics platforms, BI tools, workflow systems, or automation software
  • Experience supporting enterprise customers through security, data access, or compliance reviews

Why join

  • Be an early, high-impact hire, working directly with the founders as a founding member
  • Influence product roadmap, and helping define the culture of how we work with customers
  • Drive growth, contribute to PMF, GTM explorations


We’re open to you starting part-time and evolving into full-time (contract or W2).



Create a job alert for this search

Customer Success Manager • Chicago, Illinois, US

Similar jobs

Remote Digital Services Customer Success Manager

Merieux NutriSciencesChicago, IL, United States
Remote
Full-time

A renowned food safety organization is seeking a Digital Services Customer Success Manager for a remote position.You will lead customer onboarding, provide technical support, and collaborate with s... Show more

 • Promoted

Remote Consumer Insights Participant

GL IncZion, Illinois
$15.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Customer Experience Associate

Park District of Highland ParkHighland Park, IL, United States
Part-time

West Ridge Community Center - Highland Park, IL 60035.Hourly Level Entry Position Type Part Time.The Customer Experience Associate serves as the first point of contact for customers and plays a key... Show more

 • Promoted

Senior Customer Success Manager

DraftWiseChicago, IL, United States
Full-time

Senior Customer Success Manager.DraftWise is building an innovative knowledge platform for the legal industry.Our core product unlocks for the first time the years of historic legal contracts that ... Show more

 • Promoted

Customer Success Operations & Insights Lead

Cushman & WakefieldChicago, IL, United States
Full-time

Customer Success Operations & Insights LeadThe Customer Success Operations & Insights Lead owns Gainsight administration, Smartsheet solution design and reporting, and the creation of execu... Show more

 • Promoted

Shift Manager - 4012

Five GuysEvergreen Park, IL, United States
Full-time

The pay for this position is $19.At Five Guys, we serve outstanding burgers and fries, in clean restaurants with a top tiered customer service approach!.Shift managers are trained to perform all of... Show more

 • Promoted

Shift Manager

Steak 'n ShakeTinley Park, IL, United States
Full-time

Steak N Shake Manager Opportunity.Steak N Shake is hiring managers looking to make a difference! We have exciting times ahead! What we sell is an experience.We are looking for passionate people wit... Show more

 • Promoted

Customer Success ManagerChicago, IL. Hybrid

PacvueChicago, IL, United States
Full-time

Customer Success ManagerPacvue is the leading software suite for eCommerce advertising, sales, and intelligence.We help some of the world's largest brands grow their business on Amazon, Walmart, In... Show more

 • Promoted

Electronic Discovery Customer Success Manager

Links PartnersChicago, IL, United States
Full-time

Electronic Discovery Customer Success Manager.The Customer Success Manager is responsible for helping customers obtain the most value from the firm's software platform.As a member of the Customer S... Show more

 • Promoted

Director of Customer Success

Gulf Coast Automation Group LLCChicago, IL, United States
Permanent

TalentFish is casting a line for a Director of Customer Success.This is a Direct Hire role, onsite, for a fast-growing wealth management technology platform that is scaling through an active acquis... Show more

 • Promoted

Customer Success Manager, Mid-market

G2 USAChicago, IL, United States
Full-time

Customer Success ManagerA Customer Success Manager on the Mid-market Team has clearly demonstrated their ability to master the product and processes in the role to make them an asset to the team.Th... Show more

 • Promoted

(Senior) Customer Success Manager

Technosylva IncChicago, IL, United States
Full-time

Customer Success ManagerTechnosylva is a global leader in wildfire and extreme weather risk mitigation software.The Company's market-leading solutions, enhanced by AI and machine learning capabilit... Show more

 • Promoted

Shift Manager - 4083

Five GuysHomewood, IL, United States
Full-time

The pay for this position is $19.At Five Guys, we serve outstanding burgers and fries, in clean restaurants with a top tiered customer service approach!.Shift managers are trained to perform all of... Show more

 • Promoted

Entry Level Manager

Culver'sZion, IL, United States
Full-time

Join Our Management Team for Merch Foods Group a Culver's franchising group!.At Culver's, we believe that great teams create great experiences.When you join our management team at Culver's, you'll ... Show more

 • Promoted

Operations Manager

Phenom PeopleTinley Park, IL, United States
Full-time

The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performanc... Show more

 • Promoted

Account Manager - Customer Success

The Planet GroupChicago, IL, United States
Full-time

Account Manager Customer SuccessBe a part of our success story.Launch offers talented and motivated people the opportunity to do the best work of their lives in a dynamic and growing company.Throug... Show more

 • Promoted

Market Service Manager

S4 Search PartnersHammond, IN, United States
Full-time

We're looking for a hands-on Market Service Manager to run the day-to-day operations of our service department, keep customers for life, and grow the business.You'll recruit, coach, and motivate a ... Show more

 • Promoted

Customer Success, Program Management, Manager

salesforce.com incChicago, IL, United States
Full-time

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryProgram & Project ManagementJob De... Show more

 • Promoted

Restaurant Delivery - Receive 100% of Customer Tips

DoorDashHighwood, IL, United States

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a var... Show more

 • Promoted

Customer Success Manager

Meltwater Social (formerly Sysomos)Chicago, IL, United States
Full-time

Location: Chicago, IL, United States.What We're Looking For: Begin your career as a Customer Success Manager at Meltwater, where each day is dedicated to ensuring the continued success and satisfac... Show more