HR Generalist / Recruiter

Human Resources Generalist

Smart City Networks is the nation's leading provider of event internet, Wi-Fi, and technology services for convention centers and event venues. What began over 40 years ago in the basement of the Houston Astrodome has grown into a partner for more than 40 convention and meeting facilities nationwide, spanning over 20 million square feet of exhibit and meeting space and supporting more than 3,000 events every year. We instill confidence every day by delivering reliable solutions and brilliant service, and we are always looking for talented people who share that commitment.

What the Role Involves

• Administering HR policies, procedures, and programs in compliance with federal, state, and local employment laws
• Supporting the development, maintenance, and communication of employee policies, including the annual employee handbook review
• Maintaining employee records and HR documentation within UKG (UltiPro), ensuring data accuracy
• Preparing HR reports, metrics, organizational charts, employee directories, and ad hoc reporting as needed
• Supporting employee engagement initiatives and performance management processes
• Administering employee benefit programs, including enrollments, changes, claims resolution, and employee communications
• Coordinating and managing annual Open Enrollment
• Administering FMLA, ADA, leave of absence, and ACA-related processes
• Managing Workers' Compensation claims, partnering with employees, managers, and vendors to ensure timely resolution and appropriate care
• Responding to employee inquiries regarding benefits, leave, and HR policies
• Leading full-cycle recruitment for corporate and field positions, including workforce planning, job postings, sourcing, screening, interviewing, candidate selection, offer administration, and onboarding
• Partnering with hiring managers to understand staffing needs and develop effective recruitment strategies
• Coordinating pre-employment screenings, background checks, and new hire documentation
• Facilitating new hire orientation and onboarding to ensure a positive employee experience
• Providing guidance and support to managers and employees on HR policies, practices, and workplace concerns
• Managing unemployment claims and responses
• Maintaining compliance with EEO, Affirmative Action, and other employment-related reporting requirements, including preparation of the annual EEO-1 report
• Coordinating employee separations and offboarding activities, including exit interviews, final documentation, system access changes, and reporting
• Delivering and coordinating HR-related training on benefits, policies, procedures, and compliance topics
• Managing the corporate travel program and coordinating travel arrangements for corporate and field employees
• Participating in HR initiatives, process improvements, and special projects that support organizational goals

What We're Looking For

• Bachelor's degree in Human Resources, Business Administration, or a related field, or an equivalent combination of education and at least five years of relevant Human Resources and/or administrative experience
• Experience administering HRIS platforms, preferably UKG (UltiPro)
• Strong knowledge of employment laws and HR best practices
• Experience managing benefits administration, leave management, employee relations, and recruitment
• Excellent verbal and written communication skills
• Strong interpersonal, coaching, and conflict-resolution abilities
• Exceptional organizational and project management skills, with the ability to manage multiple priorities
• Strong analytical and problem-solving skills
• Ability to work independently, exercise sound judgment, and maintain confidentiality
• Proficiency in Microsoft Office and HR information systems

Nice to Have

• SHRM-CP, SHRM-SCP, PHR, or SPHR certification

Working Conditions

• Indoor office environment with prolonged sitting and extended computer/screen use
• Occasional evening or weekend work required to support Open Enrollment and other HR events
• Occasional local travel for recruiting events, job fairs, and visits to other Smart City locations
• Regular exposure to sensitive and confidential employee information, requiring sound judgment and discretion

What We Offer

• Competitive Salary Commensurate with Experience
• Medical, Dental, and Vision
• Supplemental Benefits Accident, Critical Illness, Hospital Care
• Life and Disability
• Flexible Spending Accounts
• 401K with Match
• Life Assistance and Wellness Plan
• Vacation, Personal, Sick, and Holiday Pay
• Ongoing Professional Development & Educational Reimbursement Program
• Team Member Recognition Programs

Additional Requirements

As part of our standard hiring process, employment with Smart City Networks is contingent upon successful completion of a pre-employment background check and drug screening [and motor vehicle and credit check, if applicable to this role]. Job-related concerns identified during the background screening process will be evaluated on a case-by-case basis. Smart City Networks is a drug-free workplace and participates in E-Verify to confirm the employment eligibility of all new hires.

Our Commitment

Smart City Networks is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, consistent with our belief that great people do great things. We do not discriminate based on race, color, national origin, citizenship, religion, age, sex, sexual orientation, gender identity or expression, marital or family status, pregnancy, disability, genetic information, veteran status, or any other status protected by law, at any stage of employment from recruiting through advancement. If you need an accommodation to complete the application process, please contact Human Resources.

Additional Disclosures

The responsibilities described in this posting indicate the general nature and level of work performed and are not intended to be a comprehensive list of all duties. Job duties and responsibilities are subject to change based on evolving business needs.

In any materials submitted, applicants may redact or remove age-identifying information, such as age, date of birth, or dates of school attendance or graduation, without penalty.

Smart City Networks does not require payment of any kind from job applicants during the recruitment process. All legitimate openings are posted on our official website or communicated through official company email addresses. Job offers requesting payment are not affiliated with Smart City Networks.

Smart City Networks is not accepting unsolicited assistance from search firms for this position. Resumes submitted without a valid, signed agreement in place with Smart City Networks Human Resources will be considered the property of Smart City Networks, and no fee will be paid if a candidate is hired as a result.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.