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Louisville Geek
Solutions CoordinatorLouisville Geek • Louisville, KY, United States
Solutions Coordinator

Solutions Coordinator

Louisville Geek • Louisville, KY, United States
1 hour ago
Job type
  • Full-time
Job description

Solutions Coordinator

The Solutions Coordinator role at Louisville Geek is a dynamic position designed to support and learn from the Solutions Manager vCIO. This role serves as a pivotal stepping stone for career progression within the Solutions Management team, leading to a future role as a Solutions Manager vCIO. The Solutions Coordinator will actively contribute to the success of client engagements, internal processes, and business growth.

Duties and Responsibilities

  • Assist Solutions Managers in preparing for and attending comprehensive Business and IT Reviews with clients. These reviews encompass a thorough evaluation of the client's IT infrastructure, systems, and processes, as well as their alignment with business objectives.
  • Help update and maintain the sales opportunities board, contributing to the life cycle of sales leads for accurate sales forecasting.
  • Collaborate with Solutions Managers to monitor service tickets and projects, identifying issues such as scope deviations, budget overruns, or lack of progress.
  • Communicate with various departments to gather essential timelines for equipment, onsite visits, and other project-related tasks.
  • Ensure internal tickets assigned to Solutions Manager vCIOs are actively progressing.
  • Act as a resource for scoping site visits, collecting relevant information, and assisting in the creation of comprehensive scopes of work.
  • Assist the Solutions Manager team in achieving quarterly EOS rocks and goals.
  • Create and review standard operating procedures for the Solutions Manager/vCIO department.
  • Audit and update client information in IT Glue, focusing on core assets, apps, and services.
  • Serve as a backup resource for Solutions Managers during their out-of-office periods.

Education and Experience

  • Bachelor's degree in a related field is preferred.
  • Prior experience or internship in IT, project management, or a related field is advantageous.

Knowledge, Skills, and Abilities

  • Exceptional written and verbal communication skills to effectively interact with clients, internal teams, and leadership.
  • Strong organizational skills with the ability to manage multiple tasks, deadlines, and priorities in a fast-paced environment.
  • Quick adaptability to changes and proactive problem-solving approach.
  • Ability to collaborate effectively within a team environment and contribute to team goals.
  • Basic understanding of IT concepts, processes, and terminology.
  • Familiarity with sales processes.
  • Customer-centric mindset to ensure client satisfaction and successful project outcomes.
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Solutions Coordinator • Louisville, KY, United States

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