Employee Services Specialist

Employee Services Specialist

The Employee Services Specialist supports day-to-day Employee Services operations across the employee lifecycle, including onboarding, employee records management, data management, benefits administration support, compliance, offboarding, and systems. This role serves as a primary point of contact for employee inquiries, provides guidance on organizational policies and procedures, and supports Employee Services processes and compliance activities.

Reports to: Associate Director of Employee Services Network or Department: Employee Services Classification: Exempt

Salary: $50-$55k

Hours: M-F 8:30 a.m. 5 p.m.

Location: New Lenox, IL

Essential Functions:

• Process and monitor pre-employment background checks to ensure completion and compliance, coordinate onboarding activities for new hires, and facilitate new employee orientation sessions.
• Maintain background check portals, including adding new hires and removing terminated employees.
• Monitor DOT physical portals for completed results and upload required documentation into Laserfiche.
• Coordinate Hepatitis B vaccine requests and required follow-up documentation for employees as applicable.
• Process employee status changes, including rate changes, transfers, terminations, and other personnel transactions, ensuring accuracy and completeness of all records
• Prepare and process employment verification letters and other employee-related correspondence, including assistance with student loan forgiveness documentation.
• Assist employees with benefits enrollment and benefits-related inquiries, including supporting open enrollment administration and employee communications.
• Assist with unemployment claims administration, including gathering documentation, preparing responses, and coordinating organizational participation in unemployment hearings.
• Support compliance activities, including personnel record audits, background screening requirements, regulatory reporting, license and certification tracking, and other employment related compliance functions.
• Assist with data collection for surveys as needed.
• Maintain personnel files and documentation in accordance with company policy and legal requirements.
• Assist with coordinating employee events and other recognition activities as assigned.
• Support Employee Services projects and process improvement initiatives.
• Participate in meetings, Pre-Service training sessions, and company events as required.
• Perform additional duties as assigned by the Associate Director and/or Director of Employee Services.

Qualifications:

• Associate's or Bachelor's degree in Human Resources, Business Administration, or related field preferred.
• Minimum of 3 years of human resources or administrative experience preferred.
• Experience with onboarding, HR compliance, benefits administration, and employee records management preferred.
• Experience using HRIS systems, benefits platforms, and Microsoft Office applications.
• Strong organizational skills and attention to detail.
• Excellent interpersonal, customer service, and communication skills.
• Ability to manage multiple priorities and maintain confidentiality.

Benefits:

• Health, Vision, Dental, and Life insurance
• Educational Assistance
• Paid time off
• Sick time
• Paid Holidays
• Personal Time
• Potential Year-End Bonus
• Financial Assistance Program (Cookie Jar)
• Employee Referral Program (Bounty Bucks)

Duties and responsibilities may change, and new ones may be assigned at any time with or without notice. This job description does not constitute a contract of employment.

Trinity Services, Inc. is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Trinity Services, Inc. prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender, age, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by law. Trinity Services, Inc. conforms to the spirit as well as to the letter of all applicable laws and regulations.