We are seeking a highly qualified Sales Support Specialist to join our team. In this role, you will play a critical part in providing valuable support to our sales representatives and effectively responding to customer and prospect queries.
The ideal candidate should possess extensive experience in sales and customer service, with a deep understanding of best practices in both areas. You should have the ability to analyze and interpret sales metrics, demonstrating a goal-oriented mindset. Strong teamwork and interpersonal skills are essential for success in this role. By utilizing your expertise, you will contribute to the development and maintenance of positive customer relationships, while ensuring the smooth operation of our sales team. Join us and make a significant impact on our sales efforts and overall business success.
Responsibilities
Provide troubleshooting assistance for customer orders, account statuses and relevant problems.
Provide data and guides to help the sales team.
Develop and monitor performance indicators.
Manage sales tracking tools and report on important information.
Keep record of sales trends
Liaise with account managers to develop specific sales strategies.
Stay up to date with new product and feature launches and ensure sales team is on board.
Review pending orders and specific customers' requests to ensure excellent customer service and customer experience.
Suggest sales process improvements.
Requirements and skills
Proven work experience as a Sales support specialist or Sales support associate
Hands on experience with ERP and CRM systems
Proficiency with MS Office Suite, particularly MS Excel
In-depth understanding of sales principles and customer service practices
Excellent communication skills
Analytical and multitasking skills
Teamwork and motivational skills
BS degree in Marketing or associate degree in relevant field a plus
Sales Specialist • Troy, Michigan, United States
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