Loan Processing Representative

Job Description:

• Complete a comprehensive 3-week training program and specialize in a specific consumer lending brand
• Process a queue of loan applications in compliance with established quality standards
• Receive inbound customer calls regarding loan applications
• Initiate outbound calls to verify application details and request additional information
• Resolve customer issues by phone, email, or fax
• Keep customer accounts updated with accurate information

Requirements:

• Prior call center experience is a plus, but candidates should have a proven background in fast-paced customer service environments
• Exceptional communication and active listening skills
• Proven history of professionalism and empathy in customer interactions
• Ability to thrive in a high-volume environment
• Exceptional adaptability and multitasking skills
• Comfortable utilizing new technology
• Proven ability to excel in a remote work environment
• Eligible to work in the United States
• Must reside in AZ, IA, ID, IL, IN, MN, MO, NM, NV, UT, WI, or WY
• Enova is unable to sponsor visas or take over sponsorship

Benefits:

• Additional compensation may include bonus
• Health, dental, and vision insurance including mental health benefits
• 401(k) matching plus a Roth option (U.S. Based employees only)
• PTO and paid holidays off
• Sabbatical program (for eligible roles)
• Summer hours (for eligible roles)
• Paid parental leave
• DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
• Employee recognition and rewards program
• Charitable matching and a paid volunteer day
• Comprehensive 3-week training program