Job Description
Job Functions
● Excellent Customer Service
● Answer incoming calls with proper phone etiquette
● Promptly respond to all emails, voicemails and phone calls
● Promptly and accurately process customers’ orders, quotes or returns
● Provide follow up on quotes and orders throughout sales process
● Obtain and communicate accurate information
● Provide pricing, availability and delivery information
● Set up new customer accounts
● Handle and resolve customer complaints while escalating to appropriate managers when
necessary
Qualifications
KNOWLEDGE / SKILLS
● Basic understanding of product lines represented
● Knowledge of customer service principles and practices preferably with experience in an
office environment
● Ability to work both independently and in a teamwork environment
● Experience using Microsoft Outlook, Word, & Excel
Additional Information
Competitive compensation, benefits package, retirement offerings, and additional employee programs.
Inside Sales • Whittier, California, United States
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