Applications School Office Trainer

Applications School Office Trainer

The job of the Applications School Office Trainer is to ensure that school office staff and their systems operate efficiently and to provide customer support to our parents and students of GPS. The position would support site administration in evaluating office staff processes, create new or improved business processes, and provide application training. This would include the student information and employee information systems and other office staff responsibilities as necessary. While this position resides within Technology Services, it will work collaboratively across the district, including with Curriculum and Instruction, Administrative Services, OTM administration, and other departments and schools.

Essential Functions

• Design training materials for new office staff, including customer service and day-to-day task responsibilities.
• Partner with cross-functional departments and site administration to evaluate operational workflows, establishing new or improved standard business processes across the organization.
• Assist sites with online enrollment and training needs, including the daily responsibilities and normal work day flow.
• Analyze training needs based on user groups and levels of user experience.
• Schedule and carry out training sessions for both individuals and groups, including working with new office staff individually.
• Design training materials, including instructional videos and written "how-to" documentation hosted on our internal site.
• Act as the primary liaison between departments to capture standard operating procedures and translate them into clear, accessible knowledge-base articles.
• Organize training courses to meet the needs of different groups of employees based on their job functions.
• Set up training labs, ensuring that computers are configured correctly to access the necessary software modules and documentation to facilitate a training session.
• Evaluate the effectiveness of the training material and adjust as needed to ensure understanding on the part of the trainees.
• Collaborate with departmental stakeholders to assist in regularly auditing and maintaining the internal site, ensuring all documentation remains up to date with software changes and aligned with current business practices.
• Maintain training records so that individual employees' progress can be tracked.
• Keep up to date with relevant systems, software, and online training technology to optimize the delivery of digital "how-to" resources.

Other Functions

• Assists department leadership and other personnel as needed for the purpose of supporting departmental operations and organizational effectiveness.

Job Requirements

Mental Requirements

Learning Development- Level D Specialized vocational or technical knowledge providing a command of certain technical, administrative, and/or operative practices and techniques. Learning development involves the completion of a formal technical/vocational curriculum often resulting in a degree.

Problem Solving - Level 2 Work situations require consideration and interpretation of circumstances or information to choose the most effective responses. Solutions may be somewhat technical, yet are relatively straightforward, obvious and well-defined once problems are understood. Responses come from the realm of prior learning and experiences.

Physical Requirements

Physical Skill - Level B Some learned physical skill is required. Certain coordinated finger, limb, or body movements must be performed in the course of regular work routines. These can usually be learned and competency developed on the job over a relatively short period of time.

Physical Effort - Level 1 Minimal physical exertion is required. Most job time is spent sitting with occasional walking. Occasional lifting, guiding, and carrying of lightweight materials or equipment.

Social Requirements

Human Relations Skill- Level B Job requires patience in communication and well-developed verbal skills to exchange technical or complex information with individuals or small, informal groups. Skills in establishing harmonious relationships and gaining cooperation are important.

Scope of Contacts - Level 2 Interpersonal contacts extend to peers in other work groups, or to clients/customers who speak the language, either within or outside the organization. interactions with higher levels of authority beyond immediate supervisor must be conducted on an intermittent basis.

Work Environment

Performance Environment - Level B Work pressure, disturbances of work flow, and/or irregularities in work schedule are expected and occur on an intermittent basis. Changes in the performance environment require occasional upgrading of skills.

Physical Working Conditions - Level 1 Generally good working conditions. Little or no exposure to extremes in noise, temperature, etc. little or no exposure to safety or health hazards.

Accountability

Level of Accountability -Level B Responsible for producing journey-level work output on an independent basis subject to supervisory direction and review.

Organizational Impact - Level 2 Work results impact the accuracy, reliability, and acceptability of further results beyond the immediate work section. work results are noticeable and represent a portion of, or support product or service received by the customer or general public.

Experience, Education, and Certifications

Experience: Experience in developing training and instructional materials. Knowledge of both Windows and Macintosh platforms is required, as well as a working knowledge of Windows, Mac OS, and Internet browsers including Internet Explorer and Google Chrome. Knowledge of Student Information System (Infinite Campus) and Employee Information System (Infinite Visions) is preferred. Knowledge of school office customer service practices and the day-to-day tasks office staff (administrative assistants, registrars, attendance specialists, etc) complete.

Education: High School diploma or equivalent.

Certifications/Clearances: Must possess a valid Arizona DPS Level One IVP Fingerprint Clearance Card while employed.

Compensation Details

FLSA Status: Non Exempt

Pay Schedule: Hourly - Grade 119

Work Calendar: Support 12 Month Long