7-10 years is required
Excellent proficiency on Microsoft Dynamics CRM 2011/2013
Very proficient on CRM business processes in sales force automation, marketing automation, and service management functionality
Extremely good understanding of Microsoft Dynamics CRM 2011/2013 product (entities, workflows, and configuration)
Excellent in communication, documentation, and articulation skills
Experience of functional analysis, gap-fit analysis, and functional support
Exposure to Dynamics CRM technical aspects esp. Javascripting, Installation
Analyse client's business requirements for CRM, perform fit-gap analysis and present functional solutions
Prepare and maintain Functional Requirements document and Functional design document
Coaching and guiding the development team on requirements and functional aspects
Functional testing of the implemented CRM system
Provide end user training
Ensuring excellent customer satisfaction from requirements and CRM functional perspective
Client facing, assertive, excellent communication
Bachelor's or higher degree is preferred
Job status: Full Time
Eligibility: GC or US citizens
Dynamics CRM Functional Lead • Santa Clara, CA, United States
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