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Universal Accounting Software, Inc.
Accounting Software Support SpecialistUniversal Accounting Software, Inc. • Edgewater, New Jersey, United States
Accounting Software Support Specialist

Accounting Software Support Specialist

Universal Accounting Software, Inc. • Edgewater, New Jersey, United States
Less than 1 hour ago
Salary
$70,000.00–$85,000.00 yearly
Job type
  • Full-time
Job description

Salary: $70,000 - 85,000 per year

Requirements:

  • Strong hands-on accounting background, including general ledger, accounts payable, accounts receivable, financial statements, and month-end/year-end close activities.
  • Experience with wholesale distribution or industrial retail accounting is an advantage.
  • Prior use of ERP or accounting platforms such as Epicor, Acumatica, Infor, NetSuite, QuickBooks Enterprise, or comparable systems.
  • Excellent English verbal and written communication skills, with the ability to explain accounting and software concepts clearly and professionally.
  • A personable, polished, and approachable demeanor with a genuine commitment to helping clients succeed.
  • Strong analytical thinking, troubleshooting ability, and structured problem-solving skills.
  • High attention to detail and the discipline to drive issues through to resolution.
  • Self-directed mindset and the ability to learn new software quickly.
  • Capability to work independently while collaborating effectively across teams.
  • Willingness to travel up to 20% throughout the United States.
  • Experience supporting ERP software is preferred.
  • Experience contributing to or leading software implementations is preferred.
  • Knowledge of SQL or relational databases is preferred.
  • Experience using Zendesk or similar customer support tools is preferred.
  • Experience delivering software training or customer education is preferred.
  • A bachelors degree is preferred.
  • Professional software implementation experience is required.

Responsibilities:

  • Deliver responsive client support for CAVU ERP users by phone, email, and remote sessions.
  • Train new and existing customers on accounting practices and ERP workflows.
  • Take part in new customer implementations, onboarding, system setup, testing, and go-live support.
  • Travel to customer sites across the United States for implementations, consulting, and training as needed.
  • Investigate and diagnose reported issues to determine whether they stem from business processes, system settings, user actions, or software behavior.
  • Partner with our development team during debugging and issue resolution.
  • Test the software to confirm reported problems and validate fixes.
  • Record all customer interactions, issues, and resolutions in Zendesk.
  • Work closely with Development, Sales, and Technical Services to create an excellent customer experience.
  • Build strong, trusted relationships by understanding each customers business and helping them get the most value from CAVU ERP.
  • Maintain consistent attendance, punctuality, and dependability in a client-facing environment.

Technologies:

  • ERP
  • Support
  • SQL
  • Zendesk

More:

We are Universal Accounting Software, Inc. (UAS), the developer of CAVU ERP, an industry-specific enterprise software platform that helps distributors, building supply companies, equipment rental businesses, and other industrial organizations improve operations and profitability. This is a highly visible, full-time, on-site role based in Edgewater, New Jersey, with no remote or hybrid option except for required travel. We offer a competitive salary of $70,000 to $85,000, employer-paid medical coverage, 401(k) with matching, optional dental and vision plans, daily in-office lunch, paid vacation and company holidays, and opportunities for professional growth and advancement. Final candidates must complete reference verification, a background check, and pre-employment drug screening. We are looking for a long-term team member who can combine accounting knowledge, customer support, and technology skills to help our clients succeed.

last updated 37 week of 2026

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Accounting Software Support Specialist • Edgewater, New Jersey, United States

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