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Experlogix
Technical Support EngineerExperlogix • Remote, Utah, United States
Technical Support Engineer

Technical Support Engineer

Experlogix • Remote, Utah, United States
8 hours ago
Job type
  • Full-time
  • Remote
Job description

Job Description:

  • Serve as a technical support resource for customer deployments and upgrades, providing timely and effective resolutions
  • Diagnose and troubleshoot issues related to Experlogix CPQ software, SQL Server databases, ERP and CRM integrations, and web-based applications
  • Collaborate with Product Development, Professional Services, and other cross-functional teams to investigate and resolve technical issues
  • Develop and maintain technical expertise in Experlogix products, Microsoft technologies, ERP systems, CRM platforms, and SQL Server
  • Document troubleshooting steps, root causes, and resolutions within the company knowledge base
  • Identify recurring issues and provide feedback to improve product quality, support processes, and customer experiences
  • Participate in ongoing technical training and knowledge-sharing sessions
  • Escalate complex or product-related issues appropriately while maintaining ownership of customer communication and follow-through

Requirements:

  • 1+ year of experience in technical support, application support, software development, IT support, or a similar technical role
  • Experience supporting enterprise software solutions such as Microsoft Dynamics, Salesforce, NetSuite, or other ERP and CRM platforms is preferred but not required
  • Basic to intermediate understanding of Microsoft SQL Server, including the ability to write SQL queries for troubleshooting and data analysis
  • Working knowledge of web server technologies such as Internet Information Services (IIS), Windows Server, Apache, or similar platforms
  • Familiarity with web technologies including XML, HTML, CSS, JavaScript, and REST-based APIs
  • Exposure to object-oriented programming concepts or scripting languages is helpful
  • Experience with .NET is a plus, but a willingness to learn is equally valued
  • Strong analytical and problem-solving skills
  • Experience configuring virtual machines and remote desktop connections is helpful
  • Strong written and verbal communication skills with the ability to explain technical concepts to both technical and non-technical audiences
  • Curiosity, persistence, and a passion for learning new technologies and solving technical problems
  • Customer-focused mindset with a commitment to delivering exceptional service
  • Certifications related to Microsoft SQL Server, Microsoft Dynamics, Salesforce, Azure, or CPQ technologies are a plus but not required

Benefits:

  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • Voluntary Disability Insurance
  • Health Savings Account (HSA) and Flexible Spending Account (FSA)
  • 401(k) with Company Match
  • Teladoc Virtual Healthcare
  • Health Advocate Program
  • Paid Holidays and Generous PTO—we encourage you to use it!
  • Flexible work environment with accountability and trust
  • Opportunities for ongoing technical learning and career advancement
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Technical Support Engineer • Remote, Utah, United States

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