Group Sales Supervisor

Job Description:

• Engage, qualify, and advance group sales opportunities, including inquiries involving five or more rooms at a single hotel
• Convert qualified leads into contracted business
• Understand client objectives, preferences, budgets, and group requirements to recommend solutions
• Prepare accurate and professional client presentations and proposals
• Assist Travel Advisors and clients with destination wedding packages, hotel room blocks, and other group travel needs
• Partner with Group Management on proposal and contract negotiations
• Support negotiations and communications with hotels and other travel suppliers
• Manage client correspondence and follow-through from initial qualification through signed contract and required deposit
• Ensure contracted groups are accurately transitioned to Group Coordinators after contract signature and deposit receipt
• Build relationships with agency owners, Travel Advisors, and key account stakeholders
• Provide responsive, knowledgeable, high-touch service throughout the sales process
• Support assigned agency accounts and strategic business opportunities
• Enter and maintain group booking information in group management systems, CRM platforms, and other business tools
• Maintain accuracy across bookings, proposals, contracts, correspondence, and related sales activities
• Identify system discrepancies, booking inconsistencies, and process gaps and recommend solutions
• Provide day-to-day guidance, support, and sales expertise to team members
• Reinforce department standards, expectations, ownership, follow-through, and accountability
• Collaborate with the Director, Groups, Group Coordinators, Reservations, and cross-functional partners
• Identify process improvements and streamline workloads and interdepartmental operations
• Manage projects and additional initiatives assigned by Group leadership

Requirements:

• Bachelor's degree in Business, Hospitality, Travel & Tourism, Sales, Marketing, or a related field preferred
• Equivalent relevant professional experience will also be considered
• Minimum of 3 years of related experience in sales, travel, group travel, hospitality, or a comparable customer-facing environment
• Demonstrated experience qualifying opportunities, managing a sales pipeline, and moving prospective business through the sales cycle
• Experience supporting group travel, hotel room blocks, destination weddings, or other complex travel arrangements strongly preferred
• Experience negotiating with hotels, airlines, or other travel suppliers preferred
• Prior experience providing team leadership, coaching, training, or supervisory support preferred
• Strong understanding of consultative sales, client relationship management, negotiation, and follow-up practices
• Proficiency with Microsoft Excel, Word, Outlook, internet-based tools, and business productivity applications
• Experience with CRM, group management, reservation, or similar sales and booking systems preferred
• Ability to maintain accurate booking and client information across multiple systems and workflows
• Strong attention to detail and ability to identify discrepancies and recommend solutions
• Strong negotiation and influencing skills
• Excellent written and verbal communication skills
• Strong time management, organization, and follow-up skills
• Ability to manage multiple group opportunities and priorities simultaneously
• Service-oriented mindset with commitment to advisor and client satisfaction
• Collaborative leadership style
• Strong work ethic, sound judgment, and personal accountability
• Solutions-oriented mindset and commitment to continuous improvement and operational efficiency
• Ability to remain adaptable, composed, and responsive in a fast-paced environment
• Ability to perform essential job functions while working at a computer for extended periods

Benefits:

• Comprehensive benefits package including medical, dental, and vision insurance
• 401(k) with company match
• PTO
• Paid holidays
• Exclusive travel industry perks
• Work-life balance
• Opportunities for personal and professional growth
• Flexible salaried work arrangements to meet business needs