Customer Service Manager I (Route & Account Management) - Tucson, AZ

Customer Service Manager (Route & Account Management)

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen's solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we'll supply the opportunity and innovation. Together, we'll continue to transform our industry.

Come grow with us. We are Canteen.

Job Summary:

The Customer Service Manager (CSM) is responsible for delivering an exceptional customer experience while overseeing day to day operations. This role manages route drivers, ensures consistent product availability, and serves as the primary point of contact for customer inquiries and concerns. The CSM works closely with drivers, clients, and the operations team to proactively resolve issues, maintain service standards, and support efficient operations. The ideal candidate is customer focused, well organized, and proactive, with the ability to manage multiple priorities while building strong, positive relationships with clients. This position plays a critical role in driving customer satisfaction, retention, and overall operational performance. Key Responsibilities: Responsible for site visits and client retention Assist branches with grand openings Ensure we are compliant with local and national account standards; review corporate compliance reporting Ensure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc.) Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan) Coordinate efforts to improve customer retention and client experience at the point of sale Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue Drive compliance to merchandising standards Assess performance by location through audit reports (Quarterly District Evaluations) When needed, perform the job functions of the Route Driver position, including driving a company vehicle over an established route to deliver products, render services by stocking and maintaining vending and related equipment

Preferred Qualifications: A bachelor's degree is preferred; two-year College degree or the equivalent combination of education and experience is acceptable Proven experience in team building, coaching, and leadership, with a track record of developing talent and leading teams to successful outcomes 3 years driving experience required Valid Non-CDL Class C driver's license (unless otherwise indicated by state) and good driving record Minimum of 3+ years' experience in a customer service position, or a minimum of 2 years of related experience Route management, retail management, food & beverage management and merchandising experience preferred Ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.) Excellent communication skills required Must be able to travel to client sites Must be passionate about providing world class service to our clients and customers Must be able to lift 50 lbs. on a consistent basis

Associates at Canteen are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Certain positions may require Florida Level 2 background screening. Details:

Req ID: 1559304

Canteen

Leticia Pinon