Sr. Process Manager - Hybrid

Sr. Process Manager

Being good neighbors helping people, investing in our communities, and making the world a better place is who we are at State Farm. It is at the core of how we operate and the reason for our success. We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience. As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most.

Responsibilities

Sr. Process Managers are responsible for leading process improvement projects and directing the work of Process Engineers in support of the Claims operation. They influence strategy and prioritization of key business and technology initiatives.

• Leads complex, end to end process design initiatives aligned with overall department strategy, crossing multiple contact centers or departments with significant enterprise impact, as assigned
• Provides leadership for process initiatives and subject matter technical resource expertise in more than one of the following areas: benchmarking, business process analysis, change management and measurement
• Leads and defines on process design plans and implementation at the highest level across department
• Continually improves and innovates process design and application across multiple segments
• Demonstrates an advanced level of knowledge in Lean Operations, Kaizen, Six Sigma, Data Analytics, etc.
• Serves as a coach and mentor to Process team members and executives in operations management and decision making
• Monitors process results, and/or identifies data-informed improvement opportunities, leads root cause analysis and develops action plans to address performance/workflow gaps
• Identifies, provides requirements and manages prioritization of supporting technology that enables efficiency effectiveness, insights and controls
• Acts as a liaison by representing business requirements, opportunities, and priorities to departments within the organization
• Assists with identifying key measures and performance targets for supported business areas
• Analyzes operational metrics and identifies and applies levers to positively impact performance
• Develops and manages process accountability framework for leaders
• Communicates the scope of changes and identifies how they affect other areas
• Collaborates with peers in other functions and departments on continuous improvement and relative topics within scope of responsibility
• Presents regular progress and analysis updates in written, visual, and verbal form to business partners including executives with a focus on simple storytelling
• Partners with business stakeholders, Public Affairs, HR&D and others to develop and execute change adoption activities supporting the rollout of new solutions

Where You'll Work: This is a "Hybrid" position, which means selected candidates located near a State Farm Hub (Dallas TX, Atlanta GA, Phoenix, AZ or Bloomington, IL) will spend 50% of time in office and 50% work from home.

Items of Note:

• May require travel via commercial transportation and driving motor vehicles to any location where the company does business.
• May work irregular hours, including evenings/holidays/weekends.
• May work outside domicile location.

Qualifications

Highly Preferred:

• Ability to influence and collaborate well with business partners in Claims and supporting departments is an important skill
• Strong Claims and/or Process Improvement skills
• Ability to use data to inform recommendations and present professionally in both written and oral formats
• Bachelor's degree; advanced degree (MBA) preferred
• At least 6 years of experience in process/project management
• At least 2 years of experience in leading cross-functional teams within an organization
• Lean Six Sigma, Agile, Project Management certification

Competitive candidates will demonstrate the following Leadership in Action capabilities:

• Think Customer First
• Live our Mission Out Loud
• Be a Force of Good
• Care, Connect & Coach
• Foster an Environment of Trust & Safety
• Build Inclusive Teams with Complementary Strengths
• Be Bold & Grow Your Mind
• Create Clarity to Empower Action
• Embrace Challenge & Adjust Quickly

Our Benefits

Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!

• Potential starting salary range: $137,000 - $179,000
• Starting salary will be based on skills, background, and experience
• High end of the range limited to applicants with significant relevant experience
• Potential yearly incentive pay up to 24% of base salary

At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!

• Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.
• Stay Well! Focus on you and your family's health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
• Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
• Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!
• Take a Little "You" Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
• Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
• Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.