Administrative Services Officer 3 - Console Operator

Administrative Services Officer 3 - Console Operator

The Administrative Services Officer 3 - Console Operator shall serve as professional support of that unit and be directly accountable to the Sergeant of that section for the proper administration, general management, and control of all matters related to the operation of that unit and be generally governed by the same duties and rules and regulations applicable to any other ASO3 of the department. The Metro Nashville Police Department (MNPD) is a 24/7/365 operation. Whether you are a sworn or civilian employee, you will be responsible for the general welfare of the citizens of Nashville and Davidson County. You will be responsible for ensuring optimum communications both within Metro and between Metro and the general public. If this environment is appealing and exciting to you, then you might want to consider a job with Metro Nashville Police Department.

Applicants must be available to work a variety of shifts to accommodate various departmental needs and serve in an on-call capacity, 24 hours a day, 7 days a week, 365 days a year. All positions in the Metro Nashville Police Department require an extensive background check.

Typical Duties

• The Community Safety Center is responsible for providing support to patrol and investigative units by monitoring the calls for service by utilizing technology.
• The applicant assigned to this unit will provide support for Transit Division, patrol elements, investigative units, special events and law enforcement partners.
• The applicant assigned to this unit shall coordinate information sharing across numerous platforms, ranks, and divisions.
• To build good relationships and provide real time investigative support to members of the MNPD Transit Division, patrol elements, investigative units, and law enforcement partners.
• The applicant assigned to this unit will also provide support to major and special events.
• The applicant must have the ability to take on special projects, to be proactive regarding current and future technology needs and be prepared to assist various investigative elements.
• The applicant assigned to this unit shall be able to perform public speaking assignments in the community, teach in-service or recruit training classes, or similar engagements when required. This includes tours of the Community Safety Center.
• The applicant must be proactive and highly motivated.
• Applicants will be required to have knowledge of appropriate laws and procedures.
• Evaluate incoming CAD information to detect emerging crime patterns or other significant events.
• Conduct investigative research for critical incidents and coordinate the sharing of information with on scene personnel.
• Relay information between police officers, dispatch, specialized units, and command staff by phone, radio, email, and other communication tools.

Minimum Qualifications

Bachelor's Degree plus one (1) year experience in an administrative or technical field. Additional experience may be considered in lieu of education (1:1 Ratio). Candidates with accreditations earned in a foreign institute are encouraged to apply. Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

Preferred Experience, Knowledge, Skills, and Abilities

• Prior sworn law enforcement or 911 dispatch experience
• NCIC certification

We are an equal opportunity employer. All individuals, regardless of personal characteristics, are encouraged to apply. Metro Nashville is committed to selecting the most qualified candidate for each of our roles. Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations. Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615-862-6640.