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US Department of Veterans Affairs
Health Benefits AssistantUS Department of Veterans Affairs • Columbia, MO, United States
Health Benefits Assistant

Health Benefits Assistant

US Department of Veterans Affairs • Columbia, MO, United States
7 hours ago
Job type
  • Permanent
Job description

Job Title

Health Benefits Assistant

Duties

The primary duties of the Health Benefits Assistant include but are not limited to:

  • Interview Veterans, or their designated representative, in order to collect demographic information relative to their finances, insurance, address, work history, etc. Contacts may be in person, by telephone, or by mail, and require timely and accurate input into the VA data base system.
  • Maintain workload reports relative to these duties.
  • Advise Veterans of their entitlement to various medical benefits and discuss copayment requirements of Veterans in discretionary categories.
  • Responsible for researching and handling complex questions relative to their area of expertise referred by the supervisor.
  • Expected to have extensive knowledge of the hospital admitting procedures and policies, entering in patients information into VISTA for hospital admissions, and gathering information for said admission into the facility.
  • Provide exceptional customer service by exceeding the customer's expectations with respect and concern; focusing on the details of the customer's needs and helps the customer arrive at a satisfactory solution to the problem.
  • Participate in the facility's Outreach events, promoting the VA.
  • Give on-the-job training to new employees in accordance with established procedures and practices, instruct employees on changes in work procedures, provide written instructions/documentation of changes.
  • May serve on various hospital committees and/or VISN or national work groups relative to his/her position, or at the request of the supervisor.

Work Schedule: Monday-Friday, 8:00 am to 4:30 pm

Virtual: This is not a virtual position.

Position Description/PD#: Health Benefits Assistant/ PD03943A

Relocation/Recruitment Incentives: Not authorized

Critical Skills Incentive (CSI): Not approved

Permanent Change of Station (PCS): Not authorized

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Health Benefits Assistant • Columbia, MO, United States

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