Public Health Office Assistant Benton County

Public Health Office Assistant
Location: Bolivar, TN 38008
Work Location: Onsite
Schedule: Monday-Friday, 8:00 AM to 4:30 PM


Duties & Responsibilities

• Endorse all health department services for which each patient may be eligible.
• Help achieve goals by maintaining a supportive team environment.
• Properly register patients in a timely manner to ensure clinic flow.
• Obtain and verify insurance information.
• Check immunization status and update patient contact information in applicable systems.
• Toggle between multiple systems to verify correct information and eliminate duplicate records.
• Refer to guidelines, manuals, and CHS policies/SOP to ensure accurate processes are followed.
• Provide Vital Records services according to policy, procedure, and directives.
• Review birth and death certificate requests and appropriately print, document, and receipt each certificate issued.
• Maintain 100% security of the cash box by adhering to segregation of duties procedures and notify leadership when problems arise.
• Accurately scan and index all required documents into the electronic system within 48 hours.
• Appropriately schedule appointments according to CHS Booking Guidelines.

Education & Experience

• Education equivalent to graduation from a standard high school.
• Experience equivalent to two years of full-time customer service delivery and/or clerical/office work.

Education/Experience Substitution

• Qualifying full-time customer service delivery and/or clerical/office support work may substitute for the required education on a year-for-year basis.
• Coursework from an accredited college or university may substitute for the required experience on a year-for-year basis, up to a maximum of two years.

Preferred Skills

• Ability to work independently
• Accuracy and attention to detail
• Clinic experience

Candidates should be comfortable working onsite Monday through Friday in Bolivar, TN.