Data Scientist/Sr Data Scientist, Customer Analytics

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• Our team is focused on delivering actionable insights in a fast-paced environment to support account management, JB/Alliance partners, and other parts of the commercial organization to drive results. We believe that data should be exciting, and when brought to life through engaging analysis, recommendations, and reporting, can transform business and improve decision-making.

• Our responsibilities include B2B data, internal and customer-facing reporting, agency performance, corporate profile data management, and other sales reporting. The role will collaborate with Modern Retailing, Agency and Corporate Programs, Sales IT, DEA IT, and other parts of the commercial organization to deliver actionable insights. This position provides opportunities to influence the strategic direction of Indirect and Direct by using data and analytics to identify opportunities to optimize revenue.

What you'll do

This list is intended to reflect the current job, but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.

• Manage projects to enhance and develop data, models, and analytic processes that support Sales and Revenue
• Works effectively with internal and external partners (vendors and other organizations within American Airlines)
• Utilize various databases and programming languages to process data and perform statistical analysis.
• Identify and implement best practices related to business processes, data governance, and automated solutions.
• Responsible for validation, data cleansing, maintenance, and reinforcing data integrity to business rules and standards.
• Keep abreast of industry solutions and ensure that AA leads the analytical space to increase our competitiveness
• Bridge the gap between raw data and business strategy by extracting insights to solve complex problems by applying statistics, programming, and machine learning to large datasets
• Collecting, cleaning, and organizing large, complex datasets so they can be analyzed reliably.
• Interpreting technical results into actionable business strategies and presenting findings to stakeholders

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Masters degree plus 2+ years of equivalent practical experience in a quantitative discipline (e.g., Data Science, Applied Mathematics, Statistics, Operations Research, Business Analytics, Computer Science, Engineering, etc.)
• Experienced with Machine Learning, Data Science, and AI-driven techniques
• Experience with at least one programming language (e.g., Python, R, Java)
• Practical experience with data extraction, cleaning, and analysis

Preferred Qualifications- Education & Prior Job Experience

• Experience in Machine Learning, Data Science, and AI-driven techniques
• Experience with SQL and data visualization (e.g., Tableau)
• Airline, aviation or transportation industry experience
• Experience with Cloud Computing and/or Distributed Computing (e.g. Databricks, Spark, AWS)
• Experience with Microsoft Azure (storage accounts, service principal, Azure Data Factory and active directory)

Skills, Licenses & Certifications

• Advanced proficiency in Microsoft Excel and PowerPoint
• Ability to perform customer data analysis using complex data sets
• Inquisitive out-of-the-box thinker who is continuously on the lookout for opportunities to improve and innovate with data science solutions
• Excellent leadership, communication, creative thinking, analytical and problem-solving skills
• Ability to move projects forward without deadlines and effectively work with time constraints
• Ability to work cross-functionally and communicate and work with diverse business groups

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve; inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on lifeâs journey? Feel free to be yourself at American