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Burjline Builders
Call Center -Appointment SchedulerBurjline Builders • Spokane
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Call Center -Appointment Scheduler

Call Center -Appointment Scheduler

Burjline Builders • Spokane
17 days ago
Job type
  • Full-time
Job description

Job Overview

We are seeking a motivated and detail-oriented Remote Call Centre Appointment Scheduler to join our dedicated team. In this vital role, you will be a crucial first point of contact for patients, responsible for efficiently managing appointments across numerous supported dental practices. The ideal candidate is an exceptional communicator with a passion for delivering excellent customer service and the ability to thrive in a fast-paced, remote environment. This position offers flexibility with both day and night shifts available.

Key Responsibilities

  • Professionally handle high volumes of inbound and outbound calls to schedule, confirm, and reschedule patient appointments.
  • Accurately manage and coordinate appointment diaries for multiple dental practices, ensuring optimal scheduling and efficiency.
  • Provide patients with essential information regarding dental services, practice locations, and appointment preparation.
  • Meticulously update and maintain patient records within our database with a high degree of accuracy.
  • Deliver an outstanding level of customer service, resolving patient enquiries with empathy and professionalism.
  • Collaborate effectively with internal teams and dental practice staff to ensure a seamless patient experience.
  • Consistently meet and exceed individual and team performance targets.

Qualifications and Skills

  • Proven experience in a customer service, call centre, or appointment scheduling role is essential.
  • Exceptional verbal and written communication skills with a professional and courteous telephone manner.
  • Strong organisational and multitasking abilities, with a keen eye for detail.
  • Proficiency in using computers and familiarity with CRM systems or scheduling software.
  • A self-motivated individual with the discipline to work effectively in a remote setting.
  • The flexibility to work various shift patterns to meet business needs, including days and/or nights.
  • Previous experience in the dental or healthcare industry is highly desirable but not required.

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Call Center -Appointment Scheduler • Spokane

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