Desktop Support

Parkside provides professional purpose, hope, and healing.
As a member of our staff, you will be part of a mission-driven team, dedicated to changing lives and changing communities, one patient at a time. Parkside Psychiatric Hospital & Clinic is a comprehensive mental healthcare system providing acute in-patient care, residential treatment, and outpatient therapy.
With a focus on society’s most vulnerable population, Parkside provides world-class mental health services focused on youth, ages 5 to 26.
For over 65 years, Parkside’s physicians, therapists, and staff have provided state of the art, patient-centered care that propel families from hopeful to hope-filled.
As a center of excellence, we cultivate talent and provide professional purpose.
Together we facilitate healing, one patient at a time. The Desktop Support Specialist is responsible for providing day-to-day technical support to Parkside employees and maintaining end-user technology equipment.
This position installs, configures, troubleshoots, and supports desktop computers, laptops, mobile devices, printers, telephones, software applications, and related peripherals.
The Desktop Support Specialist serves as a primary point of contact for Information Technology Help Desk requests and escalates issues requiring advanced technical support. *****THIS POSITION IS ONSITE IN TULSA, OK!!!**** Duties and Responsibilities: Desktop and End User Support * Provides technical support for desktop computers, laptops, mobile devices, printers, telephones, audiovisual equipment, and related peripherals. * Responds to and resolves Information Technology Help Desk requests and support tickets in a timely manner. * Diagnoses and resolves hardware, software, printing, connectivity, and other end-user technology issues. * Installs, configures, upgrades, replaces, and maintains computers, operating systems, software applications, and peripherals. * Assists users with password resets, account access, multifactor authentication, email, Microsoft 365, and other technology-related issues. * Provides basic user support for Parkside's clinical, financial, administrative, payroll, and other business applications. * Troubleshoots basic wired, wireless, VPN, and remote-access connectivity issues. * Escalates complex network, server, cybersecurity, application, and infrastructure issues to appropriate IT resources or service providers. Employee Onboarding and Offboarding * Sets up computers, telephones, monitors, peripherals, and other technology for new employees. * Assists with user account setup, password resets, and approved system access. * Provides basic technology orientation to new employees. * Collects and processes technology equipment from separating employees. * Reconfigures and prepares returned equipment for reassignment or disposal. Equipment and Inventory * Maintains accurate inventory records for computers, monitors, mobile devices, printers, telephones, and other end-user technology equipment. * Configures and deploys new and replacement computers and equipment. * Coordinates equipment repairs, replacements, and warranty service. * Assists with receiving and tracking technology equipment. * Ensures equipment is appropriately labeled, documented, stored, and assigned. Security and Compliance * Follows Parkside cybersecurity, privacy, and information technology policies and procedures. * Assists with endpoint security, software updates, patching, antivirus/endpoint protection, and related desktop security activities. * Assists employees with multifactor authentication, suspicious emails, password issues, and other basic security concerns. * Promptly escalates suspected cybersecurity incidents or unauthorized access. * Maintains the confidentiality and security of protected health information (PHI), employee information, and organizational data. * Complies with HIPAA requirements and Parkside privacy and information security policies. General Responsibilities * Maintains accurate Help Desk tickets and documentation of technical issues and resolutions. * Provides professional and customer-focused technical support to employees and providers. * Communicates technical information clearly to users with varying levels of technology experience. * Assists with desktop equipment deployments, replacements, software installations, and upgrades. * Coordinates with vendors or other IT resources when necessary to resolve end-user issues. * Maintains effective working relationships with employees, providers, vendors, and leadership. * Maintains fit for duty and complies with all Parkside policies, procedures, and standards of conduct. * Participates in ongoing professional development and technology training. * Performs other duties as assigned.