Integrations- Regional Service Manager

Integration Regional Service Manager

Join the best in the industry at Nex tech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of quality, value, and integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nex tech sets itself apart from other companies by being America's largest HVAC/R service provider.

As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nex tech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nex tech today!

What You'll Be Doing

As an Integration Regional Service Manager (RSM), you'll play a critical leadership role in bringing newly acquired locations into the Nextech organization. Working closely with Operations and the Integration team, you'll provide hands-on leadership, training, and operational guidance that helps new RSMs and Dispatchers succeed while protecting the high level of service our customers expect.

• Travel to newly acquired locations to train RSMs and oversee Dispatcher onboarding and training on Nextech processes, policies, systems, and procedures.
• Develop, coordinate, and execute training plans, ensuring key objectives are achieved within established timelines.
• Partner with the Integration team to build effective onboarding plans for newly acquired locations.
• Provide daily and/or weekly progress updates on training, operational readiness, and team acclimation.
• Coach local management on hiring, training, employee development, performance management, and discipline when needed.
• Guide new RSMs in achieving office goals, operational metrics, customer expectations, and company SLA requirements.
• Train RSMs to effectively manage Dispatchers, customer relationships, call scheduling, labor and material costs, reporting, and overall financial performance.
• Teach new RSMs how to evaluate employee performance and conduct annual reviews with Operations Manager approval.
• Support ASMs and help RSMs develop strong, capable HVAC/R technicians.
• Maintain customer satisfaction and communicate customer needs across Operations, Integration, Dispatch, and field leadership.
• Step into vacant RSM positions when needed, providing hands-on operational leadership and continuity.
• Provide on-site support to assigned regional offices when not actively supporting an acquisition.
• Manage acquisition-related projects with urgency, organization, attention to detail, and a focus on timely completion.
• Represent Nextech professionally while reinforcing a culture of safety, integrity, expertise, customer-first service, and accountability.

What Makes Nextech Different?

• Excellent health insurance options including a FREE employee only option
• Dental, vision, accident, critical illness, disability and supplemental life insurance options
• FREE life insurance equal to your annualized pay rate
• 401k with a 50% match up to the first 5% of your contributions
• 7 paid holidays
• 2 paid personal days
• 10 paid vacation days

Min Compensation USD $90,000.00/Yr. Max Compensation USD $105,000.00/Yr. What We're Looking For

We're looking for an experienced HVAC/R operations leader who knows how to turn knowledge into action. The right candidate brings technical credibility, strong business judgment, exceptional communication skills, and the ability to lead confidently through change.

• Minimum of 5 years of field technical experience and/or a proven track record of relevant experience.
• Previous Regional Service Manager experience strongly preferred.
• Strong HVAC/R technical knowledge with the ability to provide meaningful value to technicians and customers.
• Demonstrated management, coaching, and conflict-resolution experience.
• Experience recruiting, hiring, onboarding, and developing Dispatchers.
• Excellent written and verbal communication and interpersonal skills.
• Strong customer-service skills with both internal and external customers.
• Ability to build rapport and establish credibility quickly with employees, leaders, and customers.
• High sense of urgency with the ability to solve problems and remain level-headed under pressure.
• Proven ability to manage multiple priorities, organize projects, meet deadlines, and deliver high-quality work.
• Strategic, results-focused mindset with strong attention to detail.
• Ability to thrive in a fast-paced environment and successfully navigate changing circumstances.
• Positive, proactive, flexible, self-motivated, and committed to continuous improvement.
• Ability to exercise discretion, tact, sound judgment, and professionalism.
• Comfortable working both independently and with cross-functional teams.
• Strong computer proficiency, including Excel, Microsoft Word, Outlook, Teams, and SM-Plus.
• Clean and professional appearance consistent with a customer-facing leadership role.

Ready to lead Nex tech's newest teams into their next chapter? Bring your HVAC/R expertise, operational leadership, and drive for results to a role where your impact reaches across the organization. Apply today and help build the future of Nextechone successful integration at a time!

Physical Requirements

• Willing and able to travel up to 50% or as business needs require, including travel to newly acquired Nextech locations.
• Willing and able to work from assigned office location(s).
• Able to operate computers and standard office equipment, including printers, copiers, and telephones.
• Able to work at a computer for up to eight hours and alternate between sitting and standing throughout the workday.
• Able to lift and carry up to 15 pounds.
• Regularly requires vision, hearing, talking, and twisting.
• Occasionally requires walking, reaching, lifting, carrying, kneeling, pushing/pulling, bending, and crouching.
• Rarely requires climbing.
• May be required to use a personal smartphone with a camera capable of scanning a QR code for two-factor authentication.