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Aveanna Healthcare
Care Experience ManagerAveanna Healthcare • Brockton, MA, United States
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Care Experience Manager

Care Experience Manager

Aveanna Healthcare • Brockton, MA, United States
9 days ago
Salary
$45,000.00–$50,000.00 yearly
Job type
  • Full-time
Job description



About Aveanna Healthcare



At Aveanna Healthcare, we believe every client deserves the opportunity to live life to their fullest potential. We are dedicated to providing high-quality clinical home care to medically fragile individuals, helping them thrive in the comfort of their homes.



As a

Care Experience Manager (CEM)

, youll play a vital role in supporting both our clients and caregivers making a meaningful impact every single day.




Compensation: $45-50k base salary,

plus bonus potential (up to 25% of salary based on branch performance),?cell?phone, on call and?mileage reimbursement for visits. ?Up to 80 hours of vacation accrual in the first year, 48 hours of sick time accrual, 1 8-hour fun day and 1 8-hour inclusion day. Vacation hours accrual will increase to 120 hours of vacation after 1

st

year.





Why Youll Love This Role





  • No hands-on clinical work required

    focus on coordination and communication




  • Be part of a purpose-driven team

    thats passionate about making a difference






  • Opportunities for advancement

    and career growth






  • Build lasting relationships

    with families and caregivers






  • Make an impact

    in your community







What Youll Do





  • Act as the

    main point of contact

    for clients and caregivers, ensuring consistent communication and a high level of satisfaction





  • Manage caregiver schedules to ensure the right match of skills and availability





  • Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding





  • Maintain accurate and up-to-date records, schedules, and reports





  • Participate in the on-call rotation phone support only,

    and paid





  • Help build a strong, engaged caregiver team by fostering a positive, supportive work environment





  • Handle problem-solving with professionalism and empathy turning challenges into opportunities





  • Manage performance and support the retention of caregivers through engagement and timely feedback







What Were Looking For





  • Bachelors degree required





  • 2+ years of experience in sales, customer service, or a fast-paced office environment





  • Strong organizational and time management skills





  • Excellent communication, relationship-building, and problem-solving skills





  • Comfortable using MS Office and learning new systems quickly





  • Experience in recruiting or healthcare (preferred but not required)







Bonus Points If You





  • Thrive in fast-paced environments





  • Are proactive, adaptable, and solution-oriented





  • Genuinely enjoy helping others





  • Want to grow into leadership or regional roles







Travel Requirements



Minimal local travel may be required for meetings, patient visits, or training sessions.




If you're ready to join a team where your work truly matters and where youre supported to grow both professionally and personally

we want to hear from you!


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Care Experience Manager • Brockton, MA, United States

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