Manager, Vocational Rehab (Virtual)

Job Classification:

Operations - Insurance Operations

At Prudential, we believe talent is key to achieving our vision. When you join Prudential, you’ll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions!

What you can expect:

• Manage a team of Vocational Rehabilitation Specialists, providing return-to-work services across STD and LTD, forensic assessments of employability, and occupational analysis.
• Ensure the team is achieving or exceeding key performance indicators through observation, coaching, and data-driven insight.
• Monitor, analyze, and report on team KPIs — leveraging strong Excel skills (formulas, tables, charts, and graphs) to surface trends and tell a clear performance story.
• Champion new and better ways of working — continually seeking more effective, creative approaches to help claimants return to work and advancing vocational best practices across the team.
• Lead the team through change with confidence and positivity — helping specialists adapt to and embrace evolving processes while sustaining strong results, high-quality service, and team morale.
• Serve as a trusted business partner — communicating clearly and effectively, both verbally and in writing, across all levels of the organization.
• Teach, coach, and guide new vocational counselors, sharing deep subject-matter expertise to develop the next generation of talent.
• Model the efficient, everyday use of AI tools to streamline work and elevate the team’s productivity and impact.
• Advance the capabilities of the vocational team through participation or leadership of initiatives, both within the unit and cross-functionally.
• Provide vocational subject-matter expertise in the sales and customer retention cycles.
• Responsible for recruiting, hiring, and onboarding of diverse talent.

What you’ll need:

• Master’s degree in vocational rehabilitation or a related field, with certification as a Rehabilitation Counselor (CRC) required.
• Recognized expertise in the vocational rehabilitation field.
• Demonstrated leadership experience/capabilities or demonstrated aptitude for leading a team of professionals in the disability insurance industry.
• Proficiency in KPI reporting and analysis, with excellent Excel skills (formulas, graphs, tables, and charts).
• A confident, adaptable approach to change — able to stay positive, support the team, and help them implement new ways of working without losing momentum or morale.
• Comfort with the daily use of AI tools to work more efficiently and effectively.
• Strong written and oral communication skills.
• Experience working with cross-functional business partners in claims, distribution, product, and other expert resources.
• Experience working with small to national-level customers in the execution of critical services.
• A track record of innovation and strong results.

It’d be a plus if you had:

• ADA certification and experience preferred.
• Previous ADA or RTW case management experience preferred.
• 3-5 years of leadership experience preferred.

Prudential welcomes all applicants, even if you don’t meet every requirement. If your skills align with the role, we encourage you to apply.

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What we offer you:

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $106,000.00 to $174,900.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.

• Market competitive base salaries, with a yearly bonus potential at every level.
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
• 401(k) plan with company match (up to 4%).
• Company-funded pension plan.
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period).

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.