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Application Support EngineerTalentOla • San Leandro, CA, United States
Application Support Engineer

Application Support Engineer

TalentOla • San Leandro, CA, United States
16 hours ago
Job type
  • Full-time
  • Quick Apply
Job description

102602-131-1

Application Support

Location: San Leandro CA (client interview In-Person Must)

Rate ::$74/hr

Job Title: Application Support EngineerDesignation: Senior Application Support EngineerLocation: Mph- Client Site, California, US (San Leandro)Job Summary:

We are seeking a dedicated and skilled Technical Support Engineer to join our team. The ideal candidate will be responsible for providing application support for Level 3 (L3) issues in both production and non-production environments. This role requires a strong foundation in Java and React, along with expertise in observability, dashboarding, troubleshooting, and issue triaging. The successful candidate will play a critical role in ensuring the stability and performance of our applications while collaborating with cross-functional teams to resolve complex technical challenges.

Responsibilities:

  • Provide L3 support for application issues in production and non-production environments, ensuring timely resolution and minimal downtime.
  • Utilize Java and React skills to troubleshoot and resolve application-related issues effectively.
  • Implement observability practices to monitor application performance and identify potential issues proactively.
  • Create and maintain dashboards to visualize application metrics and performance indicators.
  • Collaborate with development teams to triage issues, providing insights and recommendations for improvements.
  • Document troubleshooting processes, solutions, and best practices for future reference.
  • Participate in root cause analysis to identify underlying issues and prevent recurrence.
  • Assist in the deployment and configuration of applications in various environments.
  • Provide training and support to junior team members as needed.

Mandatory Skills:

  • Proficiency in React JS is a deal breaker skill.
  • Strong knowledge of Java programming.
  • Experience with observability tools and practices.
  • Ability to create and manage dashboards for application monitoring.
  • Excellent troubleshooting and problem-solving skills.
  • Strong communication skills, both verbal and written.
  • Ability to work collaboratively in a team environment.

Preferred Skills:

  • Familiarity with cloud platforms and services.
  • Experience with CI/CD pipelines and DevOps practices.
  • Knowledge of database management and SQL.
  • Understanding of Agile methodologies.
  • Experience with performance tuning and optimization.

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Application Support Engineer • San Leandro, CA, United States

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