Pediatric Medical Administrative Assistant

Cortica is looking for a Medical Assistant (Front Office) to join our growing team in Torrance.

Position Overview:

We are a unified team of doctors and therapists, specializing in pediatrics with neurodevelopmental disorders. Learn about our Whole-Child Model! This role is primarily administrative-focused with some patient-facing components, including rooming patients and taking vitals. You will work closely with our site's Pediatric Neurologist in a pediatric outpatient setting.

Location: 100% onsite at Cortica's Torrance location.

Schedule: Full-time (Monday through Friday) between 8 AM and 5 PM.

What will you do?:

• Assist with check in of in person and telehealth patients.
• Serve as the primary assistant to the physicians and nurse practitioners at the practice, including chart preparation and between visit support.
• Provide neuromodulation education and support to patients in accordance with Cortica’s standardized operating procedures (including Cranial Electric Stimulation, Endeavor, and at some Cortica locations, Transcranial Magnetic Stimulation).
• Order and track labs, genetic tests, and imaging.
• Intuit and anticipate needs of medical staff.
• Perform a wide variety of clerical procedures that requires independent judgment, ingenuity and initiative.
• Know how to navigate a complex medical environment.
• Understands the lines of communication, handles communications properly, and is dependable and collaborative.
• Act as a liaison between the patient, and billing department, and to enhance account receivables, resolve outstanding issues and/or patient concerns.
• Work with staff and understands appropriate scheduling process, willing to learn procedures/patient preps.
• Assist Clinical office staff with scheduling issues in a timely manner.
• Call in prescriptions, and process prescription denials.
• Create new patient records, upload documents, and maintain accuracy in EMR with physical records.
• Coordinate EEG referrals.
• Prepare items for presentations as needed by the medical team.
• Help with special projects and last-minute urgent assignments from leadership.
• Complete forms for patients, email patient appointment follow-up (supplement lists, nutrition guides, information links, etc.).
• Coordinate medical scheduling, SDRC scheduling, and maintain appropriate spreadsheets.
• Apply company policies and procedures and coordinate administrative matters with colleagues in all offices in a diligent and professional manner.
• Proceed with any other administrative duties that may be required by Dept. Heads or your Supervisor.

We’d love to hear from you if:

• You have a high cognition for problem solving with a strong sense of preparation and maintaining constant state of readiness.
• You possess 2-years Medical Assistant experience in a patient-facing pediatrics or family Practice setting.

Your Compensation & Benefits:

• Compensation Range: $22.12 to $27.64 per hour.
• Continuing Education Stipend: $2,000 annually.
• PTO: Up to 22 days in your first year, increasing to 26 days after 12 months.
• 401(k) Match.
• Health Coverage: Medical, dental, vision, life, disability insurance.
• Pet Insurance.
• Paid Parental Leave.

Apply today to learn more about joining the Cortica team.

EOE. This posting is not meant to be an exhaustive list of the role and its duties.

Privacy Notice:

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Fair Chance Ordinance Compliance:

Cortica is committed to fair hiring practices. Qualified candidates with criminal histories will be considered and are not automatically disqualified from employment, consistent with applicable federal law, the California Fair Chance Act, and local ordinances such as the San Francisco Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring, and the Los Angeles County Fair Chance Ordinance for Employers.

E-Verify Participation:

This employer participates in E-Verify. Click here to view the E-Verify Poster and your Right to Work.

Este empleador participa en E-Verify. Haga clic aquí para ver el cartel de E-Verify y su derecho a trabajar.

About Cortica:

Cortica is a leading provider of advanced neurological therapies for children with autism and other developmental differences. We offer in-home, in-clinic, and telehealth services that empower families to achieve long-lasting, transformative results.