General Manager

General Manager

The DoubleTree by Hilton Hotel Miami Airport & Convention Center is seeking an experienced, dynamic, and highly accomplished General Manager to lead one of South Florida's premier full-service convention hotels. This executive leadership position requires a proven hospitality professional with extensive experience managing large-scale group, convention, banquet, catering, and meeting space operations while delivering exceptional financial and operational results.

The ideal candidate will possess a strong background in Hilton-branded hotels, demonstrated success managing high-volume convention and conference business, expertise in food and beverage operations, and a proven ability to lead large teams in a complex, fast-paced hospitality environment.

This position serves as the senior operational leader of the property and is responsible for maximizing hotel profitability, guest satisfaction, associate engagement, and owner returns while maintaining full compliance with Hilton brand standards.

The General Manager provides strategic oversight and leadership for all hotel operations, including:

• Rooms Division
• Food & Beverage
• Convention Services
• Catering Sales
• Banquet Operations
• Revenue Management
• Finance and Accounting
• Human Resources
• Engineering and Facilities
• Sales and Marketing

The successful candidate must have demonstrated experience managing significant convention and event space, large banquet operations, citywide group business, and complex hotel revenue streams.

Key responsibilities include:

• Overseeing the operation and profitability of the hotel's extensive convention, meeting, and event facilities.
• Leading strategies to maximize convention, conference, association, corporate, and social event revenues.
• Partnering with Sales, Catering, and Convention Services teams to drive group business production.
• Ensuring flawless execution of conventions, trade shows, meetings, banquets, and special events.
• Maintaining strong relationships with meeting planners, corporate accounts, associations, and event organizers.
• Monitoring banquet performance, catering profitability, space utilization, and event service delivery.
• Supporting the development of innovative strategies to increase convention center utilization and market share.
• Directing all day-to-day hotel operations while ensuring exceptional guest satisfaction.
• Developing and mentoring department leaders to maximize operational performance.
• Ensuring compliance with Hilton and DoubleTree brand standards.
• Driving continuous operational improvement initiatives.
• Maintaining exceptional service standards throughout all departments.
• Managing annual budgets, forecasts, and capital improvement plans.
• Achieving established revenue, RevPAR, ADR, GOP, and EBITDA goals.
• Monitoring labor productivity and expense controls.
• Analyzing operating results and implementing corrective action plans where needed.
• Maximizing profitability across rooms, food and beverage, catering, and convention operations.
• Collaborating with commercial leadership to optimize market share.
• Participating in revenue management and business planning initiatives.
• Supporting strategic sales efforts targeting convention, corporate, government, and association business.
• Strengthening the property's presence within the Miami hospitality and convention marketplace.
• Recruiting, developing, retaining, and inspiring a high-performing leadership team.
• Fostering a culture of accountability, engagement, recognition, and diversity.
• Ensuring compliance with all employment policies and applicable laws.
• Providing coaching, succession planning, and career development opportunities.
• Championing a guest-first culture throughout the organization.
• Ensuring positive guest satisfaction, reputation management, and service recovery efforts.
• Monitoring guest feedback and implementing continuous improvement initiatives.

Required qualifications include:

• Minimum 5 years of General Manager experience in a full-service hotel environment with over 75,000 Sq. Ft of Meeting Space.
• Prior Hilton brand experience strongly preferred.
• Proven success managing large convention, conference, and banquet operations.
• Experience leading hotels with significant meeting and event space.
• Strong food and beverage leadership background.
• Demonstrated success achieving revenue growth and profitability objectives.
• Experience managing large-scale hotel operations with multiple revenue centers.

Preferred qualifications include:

• Prior General Manager experience within a DoubleTree by Hilton property.
• Multi-million-dollar budget management experience.
• Experience with major airport, convention, or conference hotels.
• Bachelor's degree in Hospitality Management, Business Administration, or related field.

Knowledge, skills, and abilities include:

• Strategic business leadership
• Financial and operational management
• Convention center operations expertise
• Group sales and catering strategy
• Revenue management
• Team development and coaching
• Strong communication and interpersonal skills
• Guest satisfaction leadership
• Conflict resolution and problem-solving
• Change management and organizational development

Compensation and benefits include:

• Competitive Base Salary
• Performance-Based Bonus Program
• Medical, Dental, and Vision Insurance
• Paid Time Off
• 401(k) Retirement Plan
• Hilton Team Member Travel Benefits
• Executive Development Opportunities
• Relocation Assistance (if applicable)

Equal Employment Opportunity

The DoubleTree by Hilton Hotel Miami Airport & Convention Center is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, protected veteran status, or any other characteristic protected by federal, state, or local law. Reasonable accommodations will be provided to qualified applicants and employees in accordance with applicable laws.

Job Classification

Position: Full-Time, Exempt

Location: Miami, Florida

Reports To: Ownership Group / Regional Vice President of Operations