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Talan
Application Production Support AnalystTalan • New York, United States
Application Production Support Analyst

Application Production Support Analyst

Talan • New York, United States
12 days ago
Salary
$105,000.00 yearly
Job type
  • Full-time
Job description

Job Description

Location: NYC (Hybrid – at least 3 days onsite/week)

Visa Sponsorship: Talan does not sponsor U.S. work permits or employment visas.

We’re seeking an Application Production Support Analyst to ensure the stability and availability of ION and other internal credit-desk applications. This role supports traders, resolves production issues, proactively monitors systems, and coordinates with technical teams.

Role and responsibilities

  • Monitor ION and other internal applications.
  • Investigate and resolve production incidents.
  • Communicate status updates and maintain incident documentation.
  • Support traders through approved communication channels.
  • Analyze logs and escalate complex issues.
  • Coordinate with developers, business analysts, and regional teams.
  • Support releases, changes, and start-of-day checks.
  • Follow all security, compliance, and operational procedures.


Qualifications

  • Experience supporting fixed-income or credit trading applications.
  • Knowledge of trading-desk operations, RFQ lifecycles, and post-trade processes.
  • Experience with production monitoring, troubleshooting, and incident management.
  • Proficiency in log analysis and log-scraping tools.
  • Strong communication and stakeholder-management skills.
  • Ability to work independently and collaboratively in a time-sensitive environment.

Company’s Benefits

At Talan, we invest in our employees' well-being and empower them with benefits, including:

  • Competitive salary between USD $105,000 - US$145,00
  • 401(k) retirement plan with company matching
  • 15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out)
  • 8 paid holidays + 5 sick days + 2 personal days per year
  • ❤️Company health, dental, and vision insurance plans + FSA
  • Voluntary STD and LTD
  • Commuter/transit benefits

All your information will be kept confidential according to EEO guidelines.



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Application Production Support Analyst • New York, United States

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