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Artmac Soft LLC
Senior Network Operations EngineerArtmac Soft LLC • Plano, TX, United States
Senior Network Operations Engineer

Senior Network Operations Engineer

Artmac Soft LLC • Plano, TX, United States
1 day ago
Job type
  • Full-time
  • Quick Apply
Job description

Who we are

Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to customers.

Job Description:

Job Title : Senior Network Operations Engineer

Job Type : W2/C2C

Experience : 8 12 years

Location : Plano, Texas

Responsibilities:

  • 8+ years of experience in Network Operations, NOC, Infrastructure Monitoring, or IT Operations.
  • Strong experience with monitoring and alert management.
  • Hands-on experience with Splunk.
  • Experience with SolarWinds and/or Dynatrace.
  • Experience with event management, incident management, and escalation processes.
  • Strong understanding of networking concepts TCP/IP, DNS, DHCP, HTTP/HTTPS, routing, and switching.
  • Good working knowledge of Linux/Unix environments.
  • ITIL Foundation certification preferred
  • Monitor enterprise network, server, and infrastructure environments 24x7.
  • Manage monitoring alerts, events, incidents, and escalations.
  • Analyze alerts and logs to identify performance issues and potential outages.
  • Work with Splunk, SolarWinds, Dynatrace, or similar monitoring platforms.
  • Develop and maintain monitoring dashboards, alerts, thresholds, and reports.
  • Perform event correlation and identify recurring operational issues.
  • Troubleshoot network, Linux, system, and application monitoring issues.
  • Collaborate with Network, Infrastructure, Cloud, and Application teams.
  • Participate in incident management, root-cause analysis, and problem management.
  • Follow ITIL-based incident, change, and event management processes.
  • Maintain monitoring documentation, operational procedures, and knowledge articles.
  • Support production environments and participate in on-call/shift operations when required.
  • Identify opportunities to improve monitoring coverage, alert quality, and operational efficiency.
Qualification:
  • Bachelor's degree or equivalent combination of education and experience.

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Senior Network Operations Engineer • Plano, TX, United States

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