Manager

Timpano Las Olas Front of House Manager

Timpano Las Olas is a celebrated Fort Lauderdale dining destination that has been a staple of Las Olas Boulevard since 1999. Reimagined with a bold, contemporary perspective, Timpano brings together timeless Italian-inspired cuisine, craft cocktails, rare whiskey, and an energetic bar scene in a sophisticated setting influenced by South Florida's Art Deco style.

Located at 450 East Las Olas Boulevard, the restaurant pairs a vibrant, design-forward atmosphere with elevated hospitality. Its scratch-driven menu features in-house baking and pastry, handmade artisanal Italian-flour pasta, premium ingredients, and memorable tableside experiencesincluding the signature Parm-to-Table presentation and Tableside Bomboloni. Timpano also offers private and semi-private dining spaces, a private wine-tasting room, and the Il Giardino outdoor patio for social and corporate events.

Timpano Las Olas is part of Tavistock Restaurant Collection, an Orlando-based hospitality group known for creating distinctive dining experiences through exceptional food, beverage, service, and atmosphere.

Position Summary

The Front of House Manager will support restaurant operational objectives, delivering on promises to our team members, guests, vendors, and our community to drive sales and profits. The Front of House Manager assists with executing on cost initiatives, developing employees, and maintaining high levels of guest satisfaction.

Essential Functions

• Maintain proper restaurant ambiance to contribute to the guests' experience.
• Visit guests at their tables by asking them about their meals, engaging in conversation to build a personal connection.
• Handle guest complaints by listening, evaluating, and responding to the guest 's concerns and offering a resolution to ensure great guest satisfaction that will compel them to comment.
• Conducts interviews following proper hiring and selection procedures.
• Hold team members accountable to our high standards through effective coaching and communications.
• Train team members by observing, providing feedback, modeling specific tasks or procedures, communicating expectations, and following up to increase their performance and morale.
• Conduct team member performance assessments to recognize contributions and to develop and improve the Team member's job performance.
• Hold pre-shift meetings to inform our team members of daily specials, upcoming events, and initiatives.
• Monitor food, beverage, and labor costs using established methods to support goals for the restaurant.
• Approve guest meal comps and discounts to ensure guest satisfaction and to maintain proper financial records.
• Monitor restaurant operations by conducting a walkthrough to ensure operating standards are executed and maintained. Ensure sanitation procedures are in place and the restaurant is clean and organized at all times.
• Adheres to alcohol awareness procedures.
• Cash-out Servers by printing out sales totals and collecting cash to ensure accurate collection of money.
• Check out team members at the end of each shift by inspecting their work stations and side work assignments for cleanliness and completion to ensure proper restaurant maintenance.
• Conduct cash audits by counting cash register drawers, counting money, and certificates in the safe and verifying accurate recording.
• Track menu item sales using reporting.
• Collect all invoices and enter in a timely manner to ensure accurate financial records.
• Cultivate an image of our business that will continue and enhance our positive reputation in the community.

Position Qualifications

• Adaptability & Flexibility Adapts to changing business needs, conditions, and work responsibilities and works with a variety of situations, individuals, groups, and varying customer needs
• Attention to Detail Diligently attends to details and pursues quality in accomplishing tasks
• Business Alignment Aligns the direction, products, services, and performance of a business line with the rest of the organization
• Coaching & Mentoring Enables team members to grow and succeed through feedback and instruction
• Communication Listens to others and communicates in an effective manner
• Leadership Promotes organizational mission and goals, while showing how to achieve them
• Problem Solving Resolves difficult or complicated challenges
• Relationship Building Builds constructive working relationships with stakeholders
• Staff Management Manages staff in ways that improve their ability to succeed on the job

Requirements

Skills & Abilities

Education: High School Diploma or Equivalent

Experience: One year of previous supervisory experience in a hospitality environment preferred.

Fluent in communicating (speaking, reading, and writing) in English.