We are seeking an energetic, people-focused individual to support the rollout and ongoing execution of our Own the Moment guest experience program across 12 restaurant locations.
This role is designed for a recent college graduate or current student studying Business, Marketing, Hospitality, Management, or a related field who is interested in gaining hands-on experience in multi-unit restaurant operations, leadership development, and customer experience.
The position will work directly with Store Managers, Team Leaders, and restaurant teams to improve guest interactions, strengthen leadership accountability, and build consistent service standards across all locations.
The role will initially focus on launching the program across all 17 locations before transitioning into ongoing coaching, accountability, and leadership development.
The long-term objective of Own the Moment is to create a culture where every Store Manager and Team Leader consistently takes ownership of the guest experience.
The successful candidate will serve as a coach, mentor, and leadership partner, helping restaurant teams build sustainable habits that improve guest service and operational consistency.
The initial assignment is expected to last approximately 34 months, with the possibility of extension or transition into another opportunity within the organization based on performance and program results.
Guest Experience & Operations Specialist • Saint Petersburg, FL, United States
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