Case Manager

SHELTER, Inc. rebuilds lives one family at a time, by helping them re-establish a home and assisting with the skills and resources needed to live the life they deserve. Created in 1986, we are a community-based non-profit currently operating in Contra Costa, Solano, Sacramento, and Marin counties. In 2025 our compassionate teams helped 3,994 people secure or maintain their housing.

We believe a safe home and the opportunity to thrive are rights—not privileges. Every day, our teams have the honor of walking alongside families and individuals as they rebuild their lives. If you’re looking for more than just a job—and you want to be the spark that ignites lasting change in your community—you’ll find purpose here!

Work Location: Pittsburgh, CA

Employment Details: Full Time, Non- Exempt, Monday - Friday during business hours

Compensation: $28-30/hour

About the role: We are searching for a Case Manager for our Permanent Supportive Housing programs serving individuals and families experiencing homelessness and that have a disability. The expected case load is 37 participants. This role includes frequent travel for home visits. If you’re a compassionate person who wants to make a life‑changing difference in someone's life, we’d love to talk with you.

What you’ll do:

Intake and Assessment

• Screen prospective participants by verifying income and documentation, obtaining necessary consents, and reviewing eligibility with supervisors.
• Conduct comprehensive assessments (HMIS, VI-SPDAT, Housing Retention) to evaluate participant strengths and risks while providing full orientation on program services, rights, and responsibilities.

Case Planning and Monitoring

• Conduct interviews and research to identify risks, stratify needs, and develop data-driven care plans.
• Establish participant-driven goals based on resource availability, consensus, and required level of care.
• Provide financial coaching—including budgeting, tax filing (EITC), and credit repair—to support long-term stability.
• Link participants to internal SHELTER, Inc. programs and external community resources, ensuring minor children are enrolled in school.
• Maintain a caseload of 20 households, facilitating case conferences and acting as a liaison between service partners and participants.
• Perform routine reassessments and proactively adjust care plans to improve outcomes in static or regressive situations.
• Manage case closures and exits—both voluntary and involuntary—ensuring all agency procedures and adverse action protocols are followed.

Data and Documentation

• Keep all relevant service data up-to-date in HMIS system and maintain case files in accordance with applicable guidelines, completing data entry immediately or no later than within 24 hours of service interaction.

What you’ll bring:

• Bachelors degree in social services or related area preferred. Associates degree with relevant experience will be considered.
• 3+ years experience in Case Management, and comfortable working with the population of previous unhoused participants.
• Proficient computer skills, including Microsoft Office Suite (Outlook, Word and Excel)
• Experience working in diverse settings with people across all socio-economic spectrums and a wide variety of personalities and roles - staff, residents, local agencies, contractors, lenders, etc.
• Billingual is a bonus!

Position Requirements:

• This position requires frequent driving. A valid California driver license, reliable personal vehicle, current personal auto insurance as required by law.
• Must successfully pass a criminal background check
• Must provide TB test clearance

What we offer:

• 18 days of Paid Time Off
• 15 paid holidays, including your birthday!
• 100% paid medical insurance (Kaiser, Anthem Blue Cross), dental, vision for employees, 50% for your dependents.
• 100% paid Group Term Life insurance, Accidental Death & Dismemberment, Long-term disability insurance
• Up to $3,000 Tuition Reimbursement a year
• 403b with SHELTER Inc., matching contribution
• Pet Insurance
• Employee Assistance Program
• Discount Marketplace
• Internal growth opportunities

We value diversity

SHELTER, Inc., is an equal opportunity employer. We believe diverse perspectives drive innovation and lead to better outcomes for the communities we serve. We strongly encourage applications from individuals with varied backgrounds, identities, and lived experiences.

Notice: This description is a guide only. Upon hire, you will receive a formal job description.

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