Project Coordinator/Specialist-III
(Specialist, Platform Innovation Launch)
Location: Detroit Metro, MI
The Platform Innovation team leads the strategy, launch, and scaling of our clients emerging initiatives for its white-label restaurants business.
About the Role
Our Client is looking for a Launch Specialist to travel to restaurants to onboard them to their products and enhance their experience throughout their lifecycle on the platform.
Youll work cross-functionally with Sales, Account Management, Operations, Product, and Analytics teams to create a seamless and engaging merchant experience. You will report to the Onboarding Lead for your geographic area within the Platform Operations organization.
This is a partially remote, partially in-office, and heavily travel-based role, requiring regular travel to merchant restaurant locations within your region and across the country.
Key Responsibilities
- Interface directly with merchant restaurants and continuously work to improve their experience.
- Create and execute merchant onboarding strategies that deliver a seamless onboarding experience.
- Perform significant hands-on, in-store work, including training restaurant staff on how to effectively use new platforms.
- Develop merchant training materials that improve staff understanding and product adoption.
- Learn DoorDash software configurations and oversee implementation of digital ordering and SaaS tools.
- Identify opportunities to improve existing merchant workflows, increase adoption, and maximize revenue.
- Deliver immediate results while adapting to an evolving and fast-paced environment.
- Identify opportunities for improvement and help shape the direction of the company.
Key Qualifications
- Bachelors degree or equivalent work experience.
- 5+ years of experience in restaurant/bar management, customer support, or hospitality.
- Strong ability to complete tasks accurately, effectively, and on time, with exceptional attention to detail.
- Excellent internal and external customer support skills.
- Demonstrated ability to work successfully cross-functionally with multiple departments.
- Naturally proactive and comfortable operating at a detailed, hands-on level.
- Spanish fluency is a plus.
- Must have a reliable vehicle and valid drivers license.
Key Role Priorities
1. Restaurant Management Highest Priority
- The candidate's core background should be entirely focused on restaurant operations/management.
- Strong restaurant management experience is more important than technical or POS installation experience.
- Technical/POS installation experience is not required.
2. Tech Savviness
- Must be intellectually curious and technically adept.
- Candidates should demonstrate natural comfort with technology.
- Preference for restaurant managers who have used, configured, or helped implement POS systems during their management experience.
3. Travel & Mobility
- High mobility and frequent travel flexibility are essential.
- Candidates must be comfortable regularly traveling to merchant restaurant locations within their region and potentially across the country.
Ideal Candidate Profile