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Project Coordinator/Specialist-III (Specialist, Platform Innovation & Launch)Excel Gens • Detroit, MI, United States
Project Coordinator/Specialist-III (Specialist, Platform Innovation & Launch)

Project Coordinator/Specialist-III (Specialist, Platform Innovation & Launch)

Excel Gens • Detroit, MI, United States
1 day ago
Job type
  • Full-time
Job description

Project Coordinator/Specialist-III

(Specialist, Platform Innovation Launch)

Location: Detroit Metro, MI

The Platform Innovation team leads the strategy, launch, and scaling of our clients emerging initiatives for its white-label restaurants business.

About the Role

Our Client is looking for a Launch Specialist to travel to restaurants to onboard them to their products and enhance their experience throughout their lifecycle on the platform.

Youll work cross-functionally with Sales, Account Management, Operations, Product, and Analytics teams to create a seamless and engaging merchant experience. You will report to the Onboarding Lead for your geographic area within the Platform Operations organization.

This is a partially remote, partially in-office, and heavily travel-based role, requiring regular travel to merchant restaurant locations within your region and across the country.

Key Responsibilities

  • Interface directly with merchant restaurants and continuously work to improve their experience.
  • Create and execute merchant onboarding strategies that deliver a seamless onboarding experience.
  • Perform significant hands-on, in-store work, including training restaurant staff on how to effectively use new platforms.
  • Develop merchant training materials that improve staff understanding and product adoption.
  • Learn DoorDash software configurations and oversee implementation of digital ordering and SaaS tools.
  • Identify opportunities to improve existing merchant workflows, increase adoption, and maximize revenue.
  • Deliver immediate results while adapting to an evolving and fast-paced environment.
  • Identify opportunities for improvement and help shape the direction of the company.

Key Qualifications

  • Bachelors degree or equivalent work experience.
  • 5+ years of experience in restaurant/bar management, customer support, or hospitality.
  • Strong ability to complete tasks accurately, effectively, and on time, with exceptional attention to detail.
  • Excellent internal and external customer support skills.
  • Demonstrated ability to work successfully cross-functionally with multiple departments.
  • Naturally proactive and comfortable operating at a detailed, hands-on level.
  • Spanish fluency is a plus.
  • Must have a reliable vehicle and valid drivers license.

Key Role Priorities

1. Restaurant Management Highest Priority

  • The candidate's core background should be entirely focused on restaurant operations/management.
  • Strong restaurant management experience is more important than technical or POS installation experience.
  • Technical/POS installation experience is not required.

2. Tech Savviness

  • Must be intellectually curious and technically adept.
  • Candidates should demonstrate natural comfort with technology.
  • Preference for restaurant managers who have used, configured, or helped implement POS systems during their management experience.

3. Travel & Mobility

  • High mobility and frequent travel flexibility are essential.
  • Candidates must be comfortable regularly traveling to merchant restaurant locations within their region and potentially across the country.

Ideal Candidate Profile

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Project Coordinator/Specialist-III (Specialist, Platform Innovation & Launch) • Detroit, MI, United States

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