Customer Experience Manager

Customer Experience Manager FT

Store: Duarte #79

Wage: $21.22 - $25.40

Type: full-time

Join the Vallarta Supermarkets Family!

At Vallarta Supermarkets, we’re more than just a grocery store, we’re a vibrant part of the communities we serve. We’re seeking friendly, service-oriented individuals who take pride in delivering extraordinary customer experiences and thrive in a fast-paced, festive environment. If you’re passionate about fresh, quality baked goods and love making people smile, we’d love to meet you!

About the Role

The Customer Experience Manager leads and elevates customer service standards across all Front-End teams, including Cashiers, Courtesy Clerks, Janitors, Booth, and Sabores Demonstrators. This role ensures positive, efficient, and welcoming customer interactions by training, coaching, and developing a service-focused team. The Customer Experience Manager also oversees operational excellence, compliance, and safety, serving as a key partner to the Store Director in driving service, profitability, and customer satisfaction.

What You’ll Do:

• Smile, greet, and model Vallarta’s Nuestra CASA pledge of extraordinary customer service.
• Lead, coach, and mentor Front-End Leads and Booth Administrators to build high-performing, customer-focused teams.
• Manage cashier scheduling, coverage, and operations to ensure efficiency.
• Oversee cash handling accuracy, transaction compliance, and drawer balancing.
• Ensure adherence to federal, state, and company requirements (OSHA, Health Department, ABC, WIC, SNAP, LEAD testing, etc.).
• Resolve customer concerns with professionalism and urgency.
• Conduct audits and review metrics to implement service and compliance improvements.
• Oversee and deliver training programs for Front-End and Booth staff.
• Support merchandising by ensuring Sabores Demonstrators follow company strategies.
• Collaborate with Store Director, HR, and corporate leaders to drive company initiatives.
• Perform cashier or front-end duties during peak periods.
• Complete reports and communications accurately and on time.
• Perform other duties as assigned.

Physical Requirements:

• Stand and walk constantly (6–8 hours/day).
• Frequently bend neck/waist, squat, twist, and reach above/below shoulders.
• Frequent hand use for grasping, pushing, pulling, and fine manipulation.
• Lift and carry up to 10 lbs. frequently and up to 25 lbs. occasionally.
• Heaviest item required to carry: 27 lbs. (one case of water), up to 3 feet.
• No driving, machinery use, uneven ground, or exposure to dust, fumes, or extreme conditions required.

What We’re Looking For:

• At least 1 year of supervisory or training experience in retail or supermarket front-end operations.
• Proven ability to coach, train, and inspire high-performing teams.
• Strong communication, customer service, and problem-solving skills.
• Knowledge of front-end operations, compliance, and safety standards.
• Proficiency in Microsoft Word, Outlook, and Excel.
• Must be able to speak, read, write, and understand English.
• Ability to pass a criminal and credit check.
• Willingness to transfer to other store locations as needed.

Work Environment:

• Fast-paced retail setting with direct customer interaction.
• Exposure to perishable products and changing conditions.
• Collaborative, team-oriented workplace.
• Must work flexible schedule: afternoons, evenings, weekends, and holidays.

Benefits:

Full-Time Team Members:

• Health medical plan: $25/week, plus free dental & vision.
• Free $25,000 Basic Life and AD&D Insurance.
• 401(k) Retirement Plan.
• Paid vacation.
• Access to legal services.

Part-Time & Full-Time Benefits:

• Paid sick time.
• Premium pay for holidays.
• Scholarship opportunities.
• Savings marketplace & credit union membership.
• Recognition programs (birthdays, years of service, spirit days, etc.).

At Vallarta Supermarkets, we believe our culture drives execution. If you’re a passionate leader who inspires teams, ensures operational excellence, and creates extraordinary customer experiences, we invite you to apply today to become our next Customer Experience Manager!

Explore Exciting Job Opportunities

We offer positions to match your lifestyle and career goals. Whether you’re seeking part-time or full-time, Vallarta Supermarkets provides a dynamic and rewarding workplace with real opportunities for growth.

Vallarta Supermarkets is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities, and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Vallarta Supermarkets participates in the E-Verify program.

About Vallarta Supermarkets:

As of 2022, Vallarta counts on 53 stores throughout California (Ventura, Los Angeles, San Bernardino, Riverside, Kern, San Diego, Santa Barbara, Tulare, Orange, and Fresno counties), and more than 8,000 team members. The Gonzalez family promises to continue to strive for excellence in everything we do so that our valued customers always have a Vallarta supermarket to call their own.From one small carnicería in Van Nuys in 1985 to 53 full-service markets across California, Vallarta Supermarkets is a living, breathing tribute to the hard work and customer dedication of our founding family and all of our valued employees.Vallarta Supermarkets was founded by Enrique Gonzalez Sr., who was later joined in the business by his four brothers, his son and nephew. Their family roots and humble origins began in the tiny town of Jalostotitlán, Jalisco, Mexico, where Enrique and his brothers were raised on a meager farm. Their parents instilled in them at very young ages the importance of family and the power of a strong work ethic to overcome challenges.When the opportunity arose to immigrate in the 1960’s, the Gonzalez family was thankful to stake their claim in the “land of opportunity,” the United States of America. Right away, the five brothers got to work in restaurants, either as short-order cooks or bussing tables. Even though some of the brothers were still in school, they all worked to help the family make ends meet.In 1985, Enrique Gonzalez Sr. began his journey in the grocery business when he opened Carniceria Vallarta in a 1,000 sq. ft market in Van Nuys, CA. He focused on selling the traditional cuts of meats popular in his native Mexico with an emphasis on unequaled quality and the friendliest of customer service. He soon expanded the business to a second location and brought his four brothers into the business. From there the adventure truly began, as they worked together as a family to build both a reputation for excellence and a successful business.The Gonzalez brothers believed that the key to Vallarta’s success would be to combine elevated customer service with the highest quality products to serve the growing Hispanic community whose needs may not be addressed by big chain stores.That’s why, from the beginning, Vallarta Supermarkets offered a wider variety of the freshest, traditional foods from Mexico, and Central and South America than any other store. They offered specialty and traditional items customers couldn’t find anywhere else: cut-to-order Latin-style meats (ranchera, diesmillo, lomo de res), spices, fresh fruit and produce, delicious prepared foods, pan dulce made daily, plus everything else you would expect from a traditional grocery store. Fast forward to today where Vallarta has expanded its offerings to include a juice and aquas frescas bar, tortilleria, bakery (panaderia), a cevicheria and more.