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Aladdin Bail Bonds
San Jose, CA- Administrative CoordinatorAladdin Bail Bonds • San Jose, CA, US
San Jose, CA- Administrative Coordinator

San Jose, CA- Administrative Coordinator

Aladdin Bail Bonds • San Jose, CA, US
5 days ago
Salary
$21.00–$23.00 hourly
Job type
  • Full-time
  • Quick Apply
Job description

Administrative Coordinator

Compensation: $21.00 - $23.00 per hour

Position Overview

The following list includes the typical responsibilities for the Administrative Coordinator position. Due to the teamwork-oriented nature of our company culture, additional duties outside of those listed below may be assigned as needed. Employees should consult their Supervisor with any questions regarding responsibilities.

Agency Administration

  • Assist and provide backup support to Agents and/or the Manager as needed.
  • Maintain daily deposit backup documentation.
  • Manage inventory and petty cash controls, ensuring accurate reconciliation.
  • Submit weekly reports to Corporate every Monday.
  • Assist with maintaining a professional office appearance, including ensuring fresh coffee and water are available for clients.
  • Coordinate defendant court reminder calls with the Manager.

Office Support

  • Provide administrative assistance for claims-related matters as appropriate.
  • Assist with Corporate requests and inter-agency requests, including:
    • Filing motions
    • Processing exonerations
    • Pulling minute orders
    • Filing trust deeds
    • Other administrative tasks as assigned
  • Build defendant files, including labels, 2100RC forms, and required documentation.
  • Scan and attach complete defendant file documents and photographs into the BMA system.
  • When receiving bond inquiry calls:
    • Capture the caller's name
    • Defendant's name
    • Caller’s phone number
    • Transfer information to an Agent as necessary
    • Never end a lead call without first connecting the caller with an Agent.
  • Scan and upload defendant court documents into BMA and file appropriately.
  • Provide support when Agents are assisting other clients, including:
    • Defendant check-ins
    • Court updates
    • Payments
    • Bail information gathering
  • Create bond transaction packets.
  • Manage outgoing and incoming mail and Federal Express deliveries.
  • Maintain inventory and ordering of office supplies and bail bond forms.

Customer Service

  • Provide prompt, professional, and non-judgmental customer service to the general public.
  • Deliver exceptional customer service with a sense of urgency in areas including:
    • Defendant check-ins
    • Court updates
    • Payments
    • Reinstatements
    • Other client-related issues that arise daily
  • Maintain a professional appearance and adhere to the Aladdin Bail Bonds dress code when interacting with customers, vendors, courts, jails, and coworkers.
  • Demonstrate a team-oriented attitude and provide support whenever needed without hesitation.

Qualifications & Experience

Required

  • High School Diploma or equivalent.
  • Strong written and verbal communication skills.
  • Basic computer proficiency, including:
    • Microsoft Outlook
    • Microsoft Word
    • Microsoft Excel
    • General typing and office software skills
  • Proficiency in the English language.

Preferred

  • Minimum of 2 years of office administration experience.
  • Bilingual or multilingual abilities are a plus.

Skills & Abilities

  • Ability to multitask in a fast-paced office environment.
  • Strong organizational and prioritization skills.
  • Ability to work collaboratively as part of a team.
  • Positive attitude with a proactive, resourceful, and flexible approach.
  • Ability to work independently with minimal supervision.
  • Flexibility to work non-standard hours when urgent matters arise.

Job Requirements

  • Must be able to obtain a state-issued insurance license.
  • Must possess a valid driver's license and qualify to operate a company vehicle.
  • Must be willing to work a rotating schedule.

Aladdin Bail Bonds is committed to providing exceptional customer service while fostering a collaborative and professional work environment.

Benefits

Health

Dental

Visiion

401k matching

Roth IRA

Paid Time off

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San Jose, CA- Administrative Coordinator • San Jose, CA, US

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