Operations Manager, NoCO CoC

Operations Manager, NoCO CoC

Homeward Alliance

Ft. Collins/Greeley

Nonprofit, Full-time, Administrative, $75,000 - $75,000

Homeward Alliance serves as the Collaborative Applicant and the HMIS Lead Agency for the Northern Colorado Continuum of Care (NoCO CoC). The NoCO CoC is a HUD-recognized regional entity working to make homelessness rare, brief, and non-recurring in Larimer and Weld counties.

The Operations Manager is responsible for the day-to-day functioning of the NoCO CoC and translates CoC direction into implementation. This role ensures that CoC leadership decisions, Board-approved priorities, and strategic goals move into coordinated action across committees, monitoring activities, core system functions, and continuous improvement efforts. The Operations Manager serves as the primary point of contact for CoC members and partner agencies on day-to-day CoC matters, ensuring that requirements, policies, procedures, and initiatives are clearly understood and consistently implemented across the system.

The Operations Manager works closely with the CoC Director to ensure day-to-day activities remain aligned with CoC priorities and governance. The Operations Manager coordinates the work of CoC committees and workgroups, including planning, communication, work plans, timelines, and follow-through on approved priorities. The Operations Manager also interprets applicable federal and state guidance, identifies practical implications for the CoC and its partners, and translates requirements into clear procedures, communications, training, and implementation steps.

Through this work, the Operations Manager builds and maintains collaborative relationships among CoC members, provider agencies, government partners, and other key regional partners.

The Operations Manager reports to the CoC Director.

Governance & Administration

Coordinate periodic review and updates to the governance charter, committee structure, and policies while translating CoC priorities and strategic goals into operational workplans and implementation timelines.

Serve as staff liaison for NoCO CoC Lived Experience Council and support the Council in evaluating CoC policies and practices, community engagement, and priorities from a system improvement lens.

Organize and facilitate Membership and Designated Representative meetings and CoC-hosted trainings.

Serves as the primary operational point of contact for CoC members, including onboarding, questions, relationship management, and implementation support.

Lead coordination of local CoC application process and the HUD CoC Program Notice of Funding Opportunity (NOFO) Consolidated Application, including timeline management, partner coordination, and preparation of required submission materials and reporting.

Support development and reporting for additional CoC-related grants, as assigned, including coordinating partner input and compiling required programmatic information.

Operational Coordination & Implementation

Maintain core CoC operating documentation, including SOPs, annual calendars, recurring compliance timelines, templates, and key decision and implementation records to support continuity and consistent operations.

Translate CoC decisions, policy updates, and strategic priorities into clear implementation steps, coordinating timelines, responsibilities, procedure and documentation updates, partner communication, training and implementation support, and follow-through across committees, initiatives, and partner organizations.

Coordinate CoC monitoring and evaluation activities, including the Rating & Ranking process; communicate performance and compliance expectations to funded partners; coordinate technical assistance and follow-up to address identified concerns; and escalate material performance or compliance concerns as appropriate.

Partner Relations, Training & Communications

Coordinate CoC communications and maintain regular communication with members and partners through newsletters, announcements, funding opportunities, system updates, and partner-facing materials, to ensure timely awareness of CoC activities, expectations, priorities and changes.

Represent the CoC in community meetings, committees, speaking engagements, and events as appropriate to support partner relationships, system coordination and awareness of CoC priorities and initiatives.

Manage and maintain NoCO CoC website content to ensure information, resources, policies, meeting materials, and system updates are accurate, current, and accessible.

Develop partner-facing guidance, training materials, technical assistance resources, and meeting materials to support consistent understanding and implementation of CoC requirements, policies, procedures, and initiatives.

Facilitation & Planning

Coordinate the ongoing functioning of NoCO CoC committees and workgroups, including recruitment and engagement of representative membership, development of clear objectives and work plans, and follow-through on priorities and action items to support effective participation and progress toward CoC goals.

Coordinate and support PIT/HIC efforts.

System Collaboration & Improvement

Facilitate constructive dialogue among CoC partners to address coordination challenges and implementation barriers, resolve routine issues, and elevate significant policy, compliance, or strategic concerns to the CoC Director as appropriate.

Bring partner and lived experience perspectives and implementation experiences into CoC planning, policy discussions, and improvement efforts, and synthesize recurring concerns or themes that may require broader system attention.

Data & System Improvement

Work closely with the HMIS staff to use relevant data and reporting to inform CoC planning, monitoring, partner support and system improvement efforts.

Collaborate with Coordinated Entry staff to support implementation, identify partner needs and system challenges, and contribute to ongoing improvement of the Coordinated Entry System.

Research & Compliance

Stay current on HUD, DOLA, and other applicable requirements and guidance; interpret their implications for the CoC and translate relevant changes into clear policies, procedures, communications, training, and partner guidance.

Exercise sound judgment in addressing day-to-day compliance and implementation questions, independently resolving routine issues and elevating significant compliance concerns, policy ambiguities, or matters requiring CoC Director input.

Skills and Qualifications

Demonstrated ability to quickly understand, interpret, and explain complex technical, regulatory, and policy information, with strong written and verbal communication skills and the ability to develop clear guidance, training, and informational materials for varied audiences.

Strong partner service and relationship-management skills, including responsiveness, trust-building, navigating difficult conversations, supporting accountability, and influencing outcomes across independent organizations without formal authority.

Strong public speaking, training, technical assistance, and meeting facilitation skills.

Strong analytical and decision-making skills, including the ability to synthesize complex information, identify what is most important, distinguish significant issues from routine complications, exercise sound judgment under ambiguity, and translate direction and policy into clear implementation steps.

Highly organized and detail-oriented, with the ability to work independently, take ownership of responsibilities, manage multiple priorities, adapt to changing requirements, and follow work through to completion.

Experience with project planning and implementation, including monitoring progress, meeting benchmarks, evaluating performance, and assessing outcomes.

Ability to collaborate effectively with people representing diverse perspectives, roles, and organizations.

Experience using data and reporting to inform planning, monitoring, decision-making, or improvement efforts; experience with HMIS or similar data systems is preferred.

Bilingual English/Spanish preferred.

Education/Experience Requirements

Bachelor's degree or higher preferred.

2+ years of related professional experience in operations, project or program coordination, partner engagement, compliance, human services, government, nonprofit management, or a comparable field.

Experience working in homelessness response, human services, government, or another complex or regulated environment preferred.

A combination of education, training, and relevant experience that demonstrates the required knowledge, skills, and abilities will be considered.

Applicants of diverse backgrounds and/or lived experience are encouraged to apply.