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TechOp Solutions
Customer Service RepresentativeTechOp Solutions • El Paso, Texas, United States
Customer Service Representative

Customer Service Representative

TechOp Solutions • El Paso, Texas, United States
19 days ago
Job type
  • Full-time
Job description

We are looking for experienced call center professionals to support our government client, provide excellent customer service, and maintain a high level of professionalism.

Duties:

  • Answer and track incoming calls
  • Prepare and submit accurate, detailed reports in government systems
  • Accurately record all details in accordance with procedures
  • Conduct database and open-source research
  • Route and escalate calls appropriately
  • Other duties, as assigned

Requirements

  • 3 +experience in a call center
  • High school diploma or equivalent is required
  • Proven ability to multitask simultaneously communicating and inputting data
  • Strong written and verbal communication skills
  • Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
  • Experience in handling sensitive information
  • Ability to pass a government security background check.
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Customer Service Representative • El Paso, Texas, United States

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