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First Citizens Bank
Business Services Representative TargetFirst Citizens Bank • Boston, MA, United States
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Business Services Representative Target

Business Services Representative Target

First Citizens Bank • Boston, MA, United States
7 days ago
Salary
$78,000.00–$90,000.00 yearly
Job type
  • Full-time
Job description

Business Services Representative

Forever strong. What sets First Citizens apart: strong leadership, enduring values, and a commitment to helping people and businesses prosper.

The Business Services Representative is responsible for providing cash management solutions to commercial and business banking relationships. This role delivers a full range of business deposits and related services to clients. The BSR partners with Business and Commercial Bankers as a subject matter expert in business deposits and related business services and also self-sources new business opportunities.

Duties & responsibilities:

  • Sales - Achieve individual and/or team financial, production, and relationship results relative to the specific metrics and goals assigned. Sales results should align with the needs of the community and ultimately support the organizational commitment to diverse lending. Engage with customers, prospects, and referral sources through proactive outreach. When appropriate, represents the Bank in the community by attending and participating in civic and community events for the purpose of generating additional business and identifying potential CRA opportunities for the Bank. Engage in sales practices that are aligned to create value for both the customer and the bank. Appropriate partnering, planning, and preparation occur to ensure conversations provide the relevant financial guidance needed to drive informed decisions.
  • Service standards - Foster collaborative partnerships that deliver value for customers, prospects, and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for ways to optimize performance by seeking coaching, supporting Bank initiatives, and leveraging tools to enhance activities.
  • Operations and administration - Comply with all regulations, bank policies, procedures, and delegated authorities to manage risk related to credit, operational, reputational, regulatory, and legal aspects of personal interactions, customer transactions, and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.

Qualifications:

  • Bachelor's degree and 2 years of experience in sales or financial services sales OR high school diploma or GED and 6 years of experience in sales or financial services sales
  • Preferred area of experience: business development, business banking, lending, merchant services, treasury management
  • Must possess a valid driver's license. Position requires frequent driving to other offices, bank customers, etc. Bank car not provided.

Required skills:

  • Application of a structured sales process
  • Providing financial guidance and expertise
  • Financial literacy
  • Knowledge of retail and wealth solutions referred
  • Knowledge of business deposit and cash management solutions
  • Business development
  • Networking and building centers of influence

If hired in Massachusetts, the base pay for this position is generally between $78,000 and $90,000 per year. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed, and quality benefits program to meet the needs of our associates. More information can be found at

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Business Services Representative Target • Boston, MA, United States

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