Client Communications Manager

Client Communications Manager

The Client Communications Manager is responsible for developing and executing non-promotional communication strategies that support business line objectives and drive customer engagement. This role leads complex communications initiatives with limited guidance, delivering customer-centric, clear, compliant, and brand-aligned communications across multiple channels. The position develops and executes communication strategies that support customer growth, retention, and engagement, while identifying and tracking key performance indicators to measure effectiveness and optimize outcomes.

Working collaboratively with product, sales, and technical partners, the Client Communications Manager ensures all initiatives align with business goals, comply with applicable laws, regulations, and bank policies, and uphold brand standards. The ideal candidate will possess strong written, verbal, and presentation skills, demonstrating the ability to influence stakeholders, simplify complex business and technical information, and deliver effective communications to customers, partners, and executive audiences. The role will also help navigate resource, operational, and organizational priorities to successfully execute strategic communications programs.

Core Responsibilities:

• Develop and support communication goals and objectives for designated business lines.
• Create multi-channel communication strategies that deliver important information to existing bank clients while supporting retention and engagement.
• Use channels such as email, direct mail, and in-experience messaging to reach clients effectively.
• Apply AI technology and other tools to increase efficiency and improve speed to market.
• Evaluate communication results and use insights to optimize messaging and performance.
• Work with, and often lead, cross-functional teams to ensure strategy and content are clear, on-brand, and compliant.
• Collaborate with internal partners to ensure communication programs comply with applicable laws, regulations, and bank policies.
• Manage projects to completion on time and on budget, in alignment with project plans.
• Provide communication resources, expertise, and guidance to business line leaders.
• Communicate effectively with senior management and U.S. Bank leadership.
• Stay informed about changing market dynamics and collaborate to test and learn new ways to engage and communicate with customers and prospects.

Basic Qualifications:

• Bachelor's degree, or equivalent work experience
• Six or more years of related experience in marketing and marketing strategy with proven ability to deliver results

Preferred Skills/Experience:

• Experience in product marketing and/or communications preferred.
• Strong proficiency with AI and other tools that improve efficiency and speed to market.
• Strategic and critical thinker who collaborates effectively to identify opportunities and priorities.
• Ability to thrive in a complex, fast-paced environment and adapt to changing market conditions.
• Demonstrates agility in thinking, planning, and delivery.
• Strong organizational, interpersonal, and team-building skills.
• Excellent written, verbal, and presentation skills.
• Ability to interact with and communicate effectively with U.S. Bank leadership.
• Proven ability to manage multiple projects and assignments that are delivered on target, on time, and on budget.

Location Expectations:

This role is hybrid. Team members who are in a hybrid role typically spend three days a week at the listed U.S. Bank location(s), while having flexibility on their work location for the other working days.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $105,400.00 - $124,000.00