Air Import Coordinator

Job Title: Air Import Coordinator

Company/Industry: Well-established, mid-sized freight forwarder

Location: Jamaica, NY

Salary: Commensurate with experience + benefits

Position type: Direct Hire, FT On-site

Responsibilities:

• Processing air import transactions (some ocean import)

• Handle bookings from overseas agents and importers

• Coordinate the move to destination

• Update shipment status, issue arrival notices, and obtain entry documents

• Arrange freight release with steamship lines and confirm cargo availability

• Follow up with customers by proactively informing them of status of their shipments, answering questions and referring clients to the supervisor when questions are more technical

• Negotiates with customers to resolve problems and troubleshoot in order to arrive at mutual agreements

• Monitor and provide necessary instruction for parties engaged in receiving and shipping freight, documentation, waybill, assessing charges, and collecting fees for shipments

• Resolves customer problems and informs supervisor of the resolutions

• Other functions as needed

Experience and Skills:

• Strong air import knowledge

• Minimum 3-5 years of air import experience within freight forwarding industry

• Ability to work independently and as a team player

• Basic skills in MS Office applications

• Excellent verbal and written communication skills

Compensation / Pay Rate (Up to): $60,000.00 - $65,000.00