Talent.com
Sealed Air
West Service Scheduler RoleSealed Air • Santa Fe Springs, CA, United States
No longer accepting applications
West Service Scheduler Role

West Service Scheduler Role

Sealed Air • Santa Fe Springs, CA, United States
11 days ago
Job type
  • Full-time
Job description

Field Service Coordinator

The Field Service Coordinator is a key operational role responsible for ensuring efficient, high-quality service delivery in a fast-paced, technically complex environment. This position manages all incoming service requests for Protective Packaging Equipment, both on-demand and scheduled, and serves as the central hub for deploying field Technical Service Representatives.

Using ServiceMax and SAP, the coordinator creates, prioritizes, schedules, and manages work orders while aligning closely with customers, distributors, sales teams, service leadership, and field technicians. The role requires strong situational awareness, sound judgment, and the ability to balance immediate customer needs with broader operational priorities.

  • Coordinate and schedule field service technicians for installations, preventive maintenance, and emergency repairs on packaging equipment.
  • Monitor technician availability, travel logistics, parts availability, and workload to optimize scheduling efficiency and cost effectiveness.
  • Create and schedule service work orders in ServiceMax.
  • Proactively communicate with customers by providing clear, professional, and timely updates on service dates, arrival windows, expectations, delays, and resolutions. Coordinate cross functionally with Shipping & Receiving, Quality, Credit, Sales, Parts, Master Data, and other teams to resolve field issues, support service execution, and facilitate internal escalations as needed. Conduct follow-ups to confirm service satisfaction and identify additional service opportunities.
  • Schedule secondary tasks with field service representatives, such as not limited to service estimates, creating advanced maintenance program quotes.
  • Participate in and help facilitate weekly regional sales and service team meetings, sharing cross functional information and collaborating.
  • Act as a backup to other Field Service Coordinators when needed.
  • Build and maintain strong, professional relationships with Sealed Air customers, distributors, and internal teams.

Qualifications

  • Associate's degree or equivalent experience required
  • 4-6 years' experience working in a field service group, or dispatching type role, or scheduling role, or a combination thereof, preferably in industrial equipment, automation, or manufacturing environments, is preferred.
  • Experience in an application-centric field service scheduling tool, module, application, or software, such as Service Max Dispatch Console or Service Board, preferred Experience with SAP ERP or similar
  • Strong problem-solving and analytical skills required
  • Strong organizational skills and the ability to manage multiple priorities under tight deadlines
  • Strong computer skills, Microsoft Outlook, Excel, and Word
  • A problem-solving mindset with the ability to adapt quickly to changing situations
  • Familiarity with packaging machinery or industrial automation is a plus
  • Bilingual verbal and written Spanish and English a plus

Additional Information

Requisition id: 55976

Relocation: No

Create a job alert for this search

West Service Scheduler Role • Santa Fe Springs, CA, United States

Similar jobs

Master Scheduler, S&OP Planning

AndurilCosta Mesa, CA, United States
Full-time

Master Scheduler, S&OP Planning.Costa Mesa, California, United States.Anduril Industries is a defense technology company with a mission to transform U.By bringing the expertise, technology, and bus... Show more

 • Promoted

General Services Specialist II

East West BankPasadena, CA, United States
Full-time

IntroductionSince 1973, East West Bank has served as a pathway to success.With over 110 locations across the U.Asia, we are the premier financial bridge between the East and West.Our teams of exper... Show more

 • Promoted

Medical Services Coordinator

LifeStance HealthCosta Mesa, CA, United States
Full-time

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs.But we make it happen with the best team in mental healthcare.Thank you for taking the ... Show more

 • Promoted

Service Team Member - Now Hiring

sweetgreenHuntington Beach, CA, United States
Full-time +1

A Healthier Future Starts With You!As a Sweetgreen Team Member, you'll be an ambassador for our mission:building healthier communities by connecting people to real food.Whether you're focused on cu... Show more

 • Promoted

Guest Services Specialist 1

Forest LawnCypress, CA, United States
Full-time

The Guest Services Specialist position is vital to the success of Forest Lawn.This position is responsible for serving client families or visitors (within our reception/lobby area) in a professiona... Show more

 • Promoted

Scheduler IV

KaygenMonterey Park, CA, United States
Permanent

KAYGEN is an emerging leader in providing top talent for technology-based staffing services.We specialize in providing high-volume contingent staffing, direct hire staffing and project-based soluti... Show more

 • Promoted

Customer Service Specialist I - Centralized Pt Scheduler

Careers Integrated Resources IncCosta Mesa, CA, United States
Full-time

Job Title:Customer Service Specialist I - Centralized Pt Scheduler Location:Costa Mesa, CA 92626 Duration:6Months (possible extension) Schedule Monday to Friday, 8:30 AM 5:05 PM Pay range:$22 - $25... Show more

 • Promoted

Scheduling Coordinator

RIGHT AT HOMEPasadena, CA, United States
Full-time

Are you looking for a challenging role that allows development opportunities while improving the quality of life for those you serve? Do you value having personal connections with those you work wi... Show more

 • Promoted

Scheduling Coordinator

Bond ManufacturingOrange, CA, United States
Full-time

At Braces By Garcia, we are looking for an exceptional scheduling coordinator as a key person in carrying out our mission, the scheduling coordinator is responsible for ensuring all daily schedules... Show more

 • Promoted

Scheduling Specialist II: Heart Valve Clinic

Hoag Health SystemNewport Coast, CA, United States
Full-time

Scheduling Specialist IIThe Scheduling Specialist II assists in the coordination of patient procedure/surgical schedules.The Specialist II collaborates in the management and scheduling of complex s... Show more

 • Promoted

Surgery Scheduler Multi-Specialty

PIH HealthWhittier, CA, United States
Full-time

Job DescriptionUnder the direction of the Medical Practice Manager, the Surgery Scheduler performs surgery scheduling and various routine clerical tasks.The Surgery Scheduler oversees insurance inq... Show more

 • Promoted

Aviation Operations & Support

US NavyAltadena, CA, US
Full-time

Aviation Operations & Support (Enlisted).Aviation Boatswain’s Mates in Aviation Operations & Support help launch and recover naval aircraft quickly and safely from ships and shore stations, handlin... Show more

 • Promoted

Service Associate, Full Time - South Coast Plaza

Bloomingdale'sCosta Mesa, CA, United States
Full-time

Bloomingdale's has pushed boundaries, defined trends and made style a source of joy and personal expression for 150 years.Ask anyone who works here the secret to our longevity, and you'll hear the ... Show more

 • Promoted

Food Service Aide Sub

TaherMonrovia, CA, United States
Full-time

Join our team as a food service aide and help make a difference in our guests lives with fresh, chef-created, and prepared food.Be a lunch SUPERHERO working with a team of professionals to bring nu... Show more

 • Promoted

Dining Services Department Manager (CDM or DSS Certification Preferred)

Healthcare Services GroupAnaheim, CA, United States
Full-time

Dining Services Department Manager.Join Healthcare Services Group (HCSG) as a Dining Services Department Manager, leading the dining department at a long-term care facility.At HCSG, we are passiona... Show more

 • Promoted

Scheduler III

MemorialCare Health SystemFountain Valley, CA, United States
Full-time

Title:Scheduler IIILocation:Fountain Valley, CADepartment:Admitting Ancillary SchedulingStatus:Full-timeShift:Days (8hr shifts) 9am - 5:30pmPay Range:$25.Position Summary:This position requires the... Show more

 • Promoted

Service Coordinator 1

ConvergintLa Palma, CA, United States
Full-time

Service Coordinator 1Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Coordinator to join our amazing culture.In this role, you will answer, respond ... Show more

 • Promoted

Scheduler II

BenchmarkSanta Ana, CA, United States
Full-time +1

At Benchmark, we are driven by our purpose: to innovate for a healthier, safer, and better-connected world to create a brighter future.When you join us, you become part of a team passionate about m... Show more

 • Promoted

Surgery Scheduler

AHMC HealthcareAnaheim, CA, United States
Full-time

ResponsibilitiesSupports the department of Surgical Services Scheduling in the coordination of the scheduling activities.Additional responsibilities include the provision of organizational, and com... Show more

 • Promoted

New Patient Scheduling Coordinator Bilingual

The Oncology Institute of Hope and InnovationCerritos, CA, United States
Full-time

About The Oncology Institute (www.Founded in 2007, The Oncology Institute (NASDAQ: TOI) is advancing oncology by delivering highly specialized, value-based cancer care in the community setting.TOI ... Show more