Network Engineer – Project Lead (Telephony Engineer

Job Title: Network Engineer – Project Lead (Telephony Engineer) ( )
Location: Columbia, SC
Work Arrangement: % Onsite
Openings:
Duration: Months

Candidate Requirements

• Candidate must be a South Carolina resident or willing to relocate to South Carolina prior to starting at their own expense.
• Candidates must be Citizens or Legal Residents.
• Role is fully onsite; remote work is not available.
• Must be able to participate in an on-call rotation and perform occasional after-hours maintenance and incident response.
• Bachelor's degree or equivalent work experience.

Required Skills

• + years of experience with Avaya on-premise PBX systems.
• + years administering VoIP and Unified Communications platforms.
• + years of experience with SIP, RTP, QoS, dial plans, call routing, and voice gateway technologies.
• + years troubleshooting voice quality, call routing, carrier connectivity, and E services.
• + years supporting telecommunications infrastructure including: Voice circuits Session Border Controllers (SBCs) PSTN integration

Preferred Skills

• Experience designing, implementing, and supporting enterprise cloud-based telephony solutions.
• Experience migrating on-premise telephony/PBX environments to cloud-based telephony services.

Responsibilities

• Provide operational and advanced administration of enterprise telephony and unified communications environments.
• Handle moves, adds, changes, and disconnects (MACD) for voice and voicemail services.
• Support conference services, safety devices, telephone IVR, call center environments, vectoring, and unified communications services.
• Maintain accurate E/ location information.
• Configure, install, maintain, and troubleshoot: Avaya telephony systems Media gateways IP telephones Voice circuits Safety devices Voice networking infrastructure
• Analyze and troubleshoot vector routing, ARS routing tables, route patterns, dial plans, and call routing.
• Diagnose voice-quality issues, carrier connectivity problems, PSTN issues, and service outages.
• Work with telecommunications vendors and carriers to provision circuits and resolve outages.
• Provide engineer-level support for enterprise telephony and unified communications incidents.
• Serve as a primary technical escalation point for complex telephony issues.
• Coordinate with infrastructure, network, vendor, and support teams during outages.
• Research, design, and implement improvements to the enterprise telephony environment.
• Perform quality assurance testing for telephony configurations and changes.
• Monitor telephony and network systems to improve uptime and proactively identify problems.
• Identify opportunities to automate operational telephony processes and collaborate with automation teams on implementation.
• Develop and maintain system diagrams, technical documentation, configuration standards, processes, troubleshooting notes, and knowledge-base articles.
• Follow established Incident Management and Change Management processes.
• Provide technical recommendations regarding the strategic direction of enterprise telephony services.

Additional Qualifications

• Strong knowledge of telephone network services and telephone network design.
• Advanced systems administration knowledge.
• Ability to clearly communicate technical and non-technical information.
• Strong customer-service and interpersonal skills.
• Ability to work effectively with vendors, management, technical teams, and end users.
• Ability to manage multiple priorities in a fast-paced enterprise environment.

About Us:
InterSources Inc , is a Small, Woman, and Minority-Owned Business Enterprise, ISO/IEC , SOC Type certified company with massive + years of diversified experience in providing IT Consulting Services, Artificial Intelligence, Data Analysis, Application Development, Cloud Services, Cybersecurity, Digital Marketing, ERP Management, Custom Software Development, Web Development, UI/ UX Design, System Integration, QA Support etc. We make reasonable accommodations for clients and employees, and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud and Oracle partner company.