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VSG Business Solutions LLC
ServiceNow Technical LeadVSG Business Solutions LLC • Woodlawn, MD, United States
ServiceNow Technical Lead

ServiceNow Technical Lead

VSG Business Solutions LLC • Woodlawn, MD, United States
4 days ago
Job type
  • Full-time
  • Quick Apply
Job description

We are seeking a Senior ServiceNow Developer / Technical Lead who can provide hands-on ServiceNow development while leading technical discussions, solution architecture, automation, and mentoring of other ServiceNow developers.

Key Responsibilities

  • Serve as a Team Lead and Senior ServiceNow Developer.
  • Analyze customer requirements and develop technical solutions and solution architectures.
  • Design solutions that maximize automation, operational efficiency, and reporting capabilities.
  • Lead development of technical artifacts, roadmaps, architecture diagrams, and optimization plans.
  • Participate in prototypes, technical reviews, and requirements discussions.
  • Provide technical leadership and mentorship to ServiceNow developers.
  • Develop and implement ServiceNow solutions across multiple platform applications.
  • Support ServiceNow architecture, design principles, integrations, and technical strategy.
  • Drive technical discussions and reviews with customers and project stakeholders.
  • Support IT-related data integrity, including CMDB, HAM, and SAM.
  • Work with third-party technologies and enterprise integrations.
  • Support development, maintenance, troubleshooting, requirements engineering, and QA activities.
  • Work within established SDLC processes and project documentation standards.

Required Qualifications

  • Bachelor's degree with 7+ years of experience, Master's degree with 5+ years, or 11+ years of experience in lieu of degree.
  • 8+ years of hands-on ServiceNow development experience.
  • Experience with AWS Cloud Management Platform.
  • Strong technical leadership and problem-solving abilities.
  • Excellent written and verbal communication skills.
  • Experience working with the U.S. Federal Government.
  • Ability to obtain and maintain a Public Trust.
  • 8+ years developing ServiceNow solutions across multiple platform applications, including:
    • ITSM
    • ITOM
    • HAM
    • SAM
    • ITBM
    • CSM
    • SecOps
    • GRC
    • HR
  • 5+ years participating in technical discussions, architecture reviews, and technical assessments.
  • Experience working across multiple areas of the ServiceNow platform and integrating third-party technologies.
  • 5+ years of experience with system architecture, technical design principles, and impact analysis.
  • 5+ years supporting IT data integrity, including CMDB, HAM, and SAM.
  • 5+ years of industry experience in areas such as Financial Services, Healthcare, High Tech, Manufacturing, Retail, or similar industries.
  • 5+ years of technical leadership experience driving technical solutions and organizational change.

Must Have ServiceNow Certifications

  • Certified System Administrator (CSA)
  • Certified Application Developer (CAD)

Nice to have

  • CIS Customer Service Management
  • CIS IT Service Management
  • CIS Discovery
  • CIS Service Mapping
  • CIS Strategic Portfolio Management
  • CIS Application Portfolio Management
  • CIS Software Asset Management
  • CIS Hardware Asset Management
  • Specialized ServiceNow certifications in ITSM, HAM, SAM, ITBM, CSM, SecOps, GRC, TRM/APM, or HR.
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ServiceNow Technical Lead • Woodlawn, MD, United States

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