Technical Service Engineer

Job Description

We are seeking an experienced Technical Service Engineer to support, troubleshoot, and maintain process automation systems within manufacturing and industrial facilities. The successful candidate will serve as the primary technical resource for customers, ensuring optimal performance of automation equipment, minimizing downtime, and delivering exceptional customer support.

Key Responsibilities

• Diagnose and resolve electrical, mechanical, controls, and software issues on automated manufacturing equipment.
  
• Perform preventive and corrective maintenance on PLC, HMI, SCADA, and industrial control systems.
  
• Support process optimization initiatives to improve equipment reliability, productivity, and efficiency.
  
• Conduct system upgrades, retrofits, and software modifications as required.
  
• Interpret electrical schematics, P&IDs, wiring diagrams, and control narratives.
  
• Troubleshoot communication networks including Ethernet/IP, Profinet, Modbus, and other industrial protocols.
  
• Provide emergency field support and technical assistance to customers.
  
• Document service activities, root cause analyses, and corrective actions.
  
• Train operators, maintenance personnel, and customer staff on equipment operation and maintenance procedures.
  
• Collaborate with engineering, project management, and customer teams to ensure successful project execution.
  
• Maintain compliance with customer safety requirements and company policies.
  

Requirements

Required

• Associate's or Bachelor's degree in Engineering, Automation, Electrical Engineering, Mechatronics, or related field.
  
• 3+ years of experience supporting industrial automation systems within manufacturing environments.
  
• Experience troubleshooting PLCs such as:
  
• Rockwell Automation Allen-Bradley/Siemens/Schneider Electric
  
• Knowledge of HMI and SCADA platforms.
  
• Strong electrical and mechanical troubleshooting skills.
  
• Ability to read electrical drawings, schematics, and process documentation.
  
• Strong customer-facing communication skills.
  
• Ability to travel 30-50%.
  

Preferred

• Experience with batch processing, chemical processing, food & beverage, pharmaceutical, or packaging operations.
  
• Experience with VFDs, servo systems, robotics, and motion control.
  
• Understanding of ISA standards and industrial networking.
  
• OSHA and industrial safety training.
  

Technical Skills

• PLC Programming & Troubleshooting
  
• HMI/SCADA Systems
  
• Industrial Networking
  
• Process Control Systems
  
• Instrumentation & Calibration
  
• VFDs & Motor Controls
  
• Root Cause Analysis
  
• Commissioning & Startup Support
  
• Preventive Maintenance
  
• Customer Relationship Management
  

Travel Requirements

• Intermittent regional and occasional national travel.
  
• Ability to work flexible hours
  
• Valid driver's license and passport preferred.
  

Desired Competencies

• Customer-focused mindset
  
• Strong problem-solving abilities
  
• Ability to work independently with minimal supervision
  
• Excellent communication and documentation skills
  
• Strong organizational and time-management skills
  

Benefits

At Catalyx we understand that our people are our greatest asset. For this reason and many others, we take care of them. The team in Catalyx benefits from a Total Rewards package. This includes great personal benefits and professional growth opportunities.

Catalyx is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all individuals are valued, respected, and supported. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We encourage applications from all qualified candidates, regardless of background, and strive to create a welcoming environment for everyone.

At Catalyx, we are committed to attracting the best global talent. We proudly support our international employees by offering assistance with Critical Skills Visa applications for eligible candidates.

Requirements
Bachelor's degree in relevant Engineering discipline. Certifications in relevant automation platforms preferred. Ability to travel domestically and internationally. Required Skills A strong understanding of engineering principles and tools in at least three of the following areas: Mechanical design and build Electrical design and build Robotics design and programming Control systems and programming Data systems design and implementation Machine Vision design and implementation Machine assembly and installation Software Development and integration Validation process design and execution Strong verbal and written communication skills to convey technical information effectively Strong problem-solving and troubleshooting skills Strong ability to identify independently and solve moderately complex issues Strong ability to work collaboratively in a team environment Strong flexibility in responding to changing project requirements Strong ability to manage time effectively and prioritize tasks Strong ability to maintain accuracy in work Strong level of risk management and mitigation strategies Strong ability to execute tasks independently